Julio Torres
Quakertown,PA
Summary
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
3
3
years of professional experience
Work History
Service and Operations Manager
Burlington
Hatfield, PA
08.2022 - Current
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Addressed customer concerns with suitable solutions.
- Managed scheduling, training and inventory control.
- Crafted operations best practices using audits and project management team feedback.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Tracked and replenished inventory to maintain par levels.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Costumer Service Supervisor
Burlington
Hatfield, PA
04.2021 - 08.2023
- Monitored phone calls to provide feedback and coaching.
- Evaluated employee job performance and motivated staff to improve productivity.
- Drove positive customer satisfaction levels by providing successful training to associates.
- Evaluated and authenticated returns, exchanges and voids.
Education
Bachelor of Arts - Criminology
Pontifical Catholic University of Puerto Rico
Ponce, PR05-2013
Skills
- Customer Service
- Performance monitoring
- Sales Presentations
- Quality Assurance Controls
- Staff training and development
- Employee Motivation
- Fluent in Spanish
Languages
Spanish
Professional
Timeline
Service and Operations Manager
Burlington
08.2022 - Current
Costumer Service Supervisor
Burlington
04.2021 - 08.2023
Bachelor of Arts - Criminology
Pontifical Catholic University of Puerto Rico
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