Julisa Groves
Pensacola,FL
Summary
Hardworking, brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Nursing Unit Secretary
West Florida Hospital
Pensacola, FL
01.2022 - Current
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Provided information for patient admissions and discharges to foster timely processing.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Executed administrative duties to facilitate unit tasks and meet team goals.
Administration
U.S Air Force
Crestview, FL
03.2019 - Current
- Worked with supervisors and management to maintain status reports and update information.
- Produced highly accurate internal and external letters and memoranda.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coached new employees on administrative procedures, company policies and performance standards.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Created PowerPoint presentations for business development purposes.
Asset Protection Associate
Walmart
Oceanside, CA
01.2020 - 04.2020
- Controlled reduction of loss inventory by protecting company assets.
- Checked CCTV for evidence of shoplifting.
- Patrolled store departments to check for suspicious activities.
- Wrote reports for internal and external crime, burglary or theft.
- Kept patrons and employees safe and from criminal activity.
- Contacted local authorities and apprehended shoplifters.
- Wrote reports outlining activities and results.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Online Grocery Associate
Walmart
Navarre, FL
12.2018 - 04.2019
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consulted with customers on food selections and custom order requests.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Cashier
Walmart
Navarre, FL
06.2017 - 11.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Cashier
Arby's
Mary Esther, FL
05.2016 - 08.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Navarre High School
Navarre, FL03.2018
Skills
- Detail-Oriented
- Problem Solving
- Critical Thinking
- Medical Charting
- Time Management
- Administrative Tasks
- Verbal and Written Communication
- Customer Service
- Computer Proficiency
- Database Administration
- Documentation Review
- Patient Health Information Access
Timeline
Nursing Unit Secretary
West Florida Hospital
01.2022 - Current
Asset Protection Associate
Walmart
01.2020 - 04.2020
Administration
U.S Air Force
03.2019 - Current
Online Grocery Associate
Walmart
12.2018 - 04.2019
Cashier
Walmart
06.2017 - 11.2018
Cashier
Arby's
05.2016 - 08.2017
High School Diploma -
Navarre High School