Julisa Reyes
Austin,TX
Summary
Professional well-versed in patient financial counseling, delivering high standards of service and results-oriented performance. Known for strong collaboration skills and reliability, adapting seamlessly to changing needs. Expertise in financial consultations, insurance coordination, and patient advocacy.
Overview
7
7
years of professional experience
Work History
Financial Counselor
Austin Regional Clinic
05.2025 - Current
- Provided financial counseling to patients, assisting with insurance inquiries and payment plans.
- Analyzed patient financial data to determine eligibility for assistance programs.
- Educated patients on billing processes and available financial resources.
- Collaborated with healthcare providers to resolve billing discrepancies and improve patient communication.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Processed prior authorization requests, ensuring compliance with regulatory guidelines and payer requirements.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Reduced turnaround time for prior authorization decisions by implementing more efficient review process.
Senior Medical Assistant
Austin Regional Clinic
08.2020 - 05.2025
- Trained staff on compliance standards, ensuring adherence to healthcare regulations and best practices.
- Developed and refined clinic protocols to enhance operational efficiency and patient satisfaction.
- Mentored junior medical assistants, enhancing team performance and skill development.
- Taught patients about medications, procedures, and care plan instructions.
- Increased clinic productivity by training new medical assistants in proper techniques and best practices.
Medical Staff Assistant
Austin Regional Clinic
03.2019 - 08.2022
- Assisted medical staff with administrative tasks, ensuring accurate documentation and compliance with regulations.
- Evaluated office procedures regularly to identify areas for process improvement and implement changes effectively.
- Maintained compliance with industry regulations by staying up-to-date on current policies and updating internal procedures accordingly.
- Reduced patient wait times with efficient appointment scheduling, optimizing daily workflow for medical staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Support Assistant
Austin Regional Clinic
10.2018 - 03.2019
- Assisted with patient scheduling and appointment management to enhance clinic operations.
- Provided front desk support, greeting patients and ensuring a welcoming environment.
- Managed electronic health records, ensuring accurate data entry and confidentiality compliance.
- Coordinated insurance verification processes to facilitate patient care access.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Student Intern
Austin Regional Clinic
08.2018 - 10.2018
- Assisted healthcare professionals in patient examinations and treatments.
- Managed patient records using electronic health record (EHR) systems.
- Supported medical staff in administrative tasks to enhance efficiency.
- Collected histories, vitals, and current complaints via patient interviews.
Education
Medical Assistant Certificate Program -
The College of Health Care Professions
TX07-2019
High School Diploma -
Eastside Memorial High School
Austin TX06-2016
Skills
- Problem-solving abilities
- Multitasking Abilities
- Customer service
- HIPAA compliance
- Verbal and written communication
- Medical terminology
- Attention to detail
- Reliability
- CPR
- Time management
- Flexible and adaptable
- Computer skills
Languages
Spanish
Limited Working
Timeline
Financial Counselor
Austin Regional Clinic
05.2025 - Current
Senior Medical Assistant
Austin Regional Clinic
08.2020 - 05.2025
Medical Staff Assistant
Austin Regional Clinic
03.2019 - 08.2022
Medical Support Assistant
Austin Regional Clinic
10.2018 - 03.2019
Student Intern
Austin Regional Clinic
08.2018 - 10.2018
Medical Assistant Certificate Program -
The College of Health Care Professions
High School Diploma -
Eastside Memorial High School
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