Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Certification
Compassion
Timeline
Generic

Julissa Amesquita

Temple,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

ABC Behavior Center
04.2024 - 05.2025
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike. Resulting in a 35 % decease of Escalated behaviors.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores. Seeing an 85% increase of behavioral goals.
  • Used Central Reach to document patient information, progress notes, and treatment plans.
  • Maintained patient records, documenting changes in patient condition. Maintained 100% of all notes for each patient for Insurance purposes, and Clinical Data information.
  • Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms. Impacting clients with a 56% increase of communication with ASL, and one word commands.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.

Member Care Specialist

Hair Club For Men And Women
02.2023 - 01.2024
  • Utilized my positive attitude to greet and Hi-Five guests resulting in an increase of 10 % in positive online reviews.
  • Provided assistance and information to members regarding membership benefits and services resulting in an increase of sales by 45%.
  • Responded to inquiries from members in person, by telephone, or via email.
  • Processed payments for membership fees, products, and service
  • Generated monthly reports on membership trends and demographics.
  • Managed inventory of retail items available to purchase by members. Resulting in an overall score of 98%
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
  • Increased customer traffic count by 45% and retail sales by 52%.
  • Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Served as a reliable point of contact for members experiencing difficulties or seeking support in navigating organizational resources.
  • Exceeded performance metrics consistently, demonstrating a strong commitment to exceeding member expectations.

Guest Engagement Manager

Altar'd State
09.2018 - 12.2022
  • Best of class guest service through relationship building, product knowledge, and a clean, well maintained store environment.
  • Provided assistance and information to members regarding
  • Conducted follow-up calls with new members to ensure satisfaction with their experience.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Increased customer satisfaction ratings 65% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Assisted with resolving conflicts between members in a professional manner.
  • Coached, mentored and trained team members in order to improve their job performance. Maintaining top Guest Scores in the region for 4 years, with a 90% and above.
  • Managed complex engagements involving multiple teams and large budgets, consistently meeting or exceeding expectations.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Provided leadership during times of organizational change or crisis situations.

Manager In Training

Helzberg Diamonds
03.2016 - 09.2018
  • Demonstrate strong sales knowledge and training ability to assist the store in achieving sales goals, Maintaining an over all Top rider sales goal of 38%.
  • Executing daily store operations, while following program for Store manager position.
  • Conducted performance appraisals to monitor employee progress. Meeting weekly to discuss and make a plan.
  • Analyzed data to identify areas of improvement in processes, systems, and procedures.
  • Worked closely with customers to understand needs and resolve diverse issues. Decreasing poor reviews by 15% online.
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.

Assistant Manager

Rue 21
10.2013 - 03.2016
  • Responsible for increasing stores sales goals and minimizing loss
  • Maintaining and supporting visual standard and processes. Executing changes weekly per inventory reports.
  • Collaborated with management on developing strategic plans for achieving business goals. Meeting Every week on Mondays.
  • Communicated regularly with customers to gain insights into their needs, Handling approximately 40 incoming calls, and emails per day from customers.
  • Organized schedules, workflows and shift coverage to meet expected business demands. This included about 32 curb side service orders, that was introduced into our already busy schedule.

Education

Bachelor's of Retail And Fashion Management - Merchandising And Buying Operations

The Art Institute of San Antonio, Texas
San Antonio, TX
06-2018

Skills

  • Software System Skills
  • Customer Service Excellence
  • Applied behavior analysis
  • Data collection and analysis
  • HIPAA requirements
  • Clinical documentation
  • Progress documentation
  • Teamwork and collaboration
  • Planning and coordination
  • Social skills development
  • Collaboration with professionals
  • Treatment implementation

Accomplishments

  • Documented and collaborated in aggressive behaviors which led to decrease of 45% in patient.
  • Supervised team of 25 staff members.
  • Achieved 90% in Guest Experience through effectively helping with Training, and guest awareness.
  • Achieved 98% by completing Inventory with accuracy and efficiency.
  • Achieved 100% by completing Insurance notes with accuracy and efficiency.
  • Documented and resolved 45% turnover of clients which led to and increase of 38% for the month.

Awards

  • Art Grant 2016
  • Best in Show 2018
  • Best in Customer Service 2020-2022
  • Best Team Memeber 2023

Certification

  • RBT - Registered Behavior Technician
  • CPR certified
  • Sales Manager Certificate
  • Diamond and gemstones Certified


Compassion

The "Compassion Award", is given from ABC Behavior company's core values. { Excellence, Compassion, Team, and Learning}. Compassion encompasses a unique part of the team. It models a positive and encouraging mindset, for clients, and co workers. I was recognized for checking on my co workers, and advocating for the clients, extending a hand with house keeping, and even for mental wellness of those around me.  This culture knows we all have something to bring to the team, and compassion means heart, heart for people no matter what position, and placement, we all deserve care and kindness.

Timeline

Registered Behavior Technician

ABC Behavior Center
04.2024 - 05.2025

Member Care Specialist

Hair Club For Men And Women
02.2023 - 01.2024

Guest Engagement Manager

Altar'd State
09.2018 - 12.2022

Manager In Training

Helzberg Diamonds
03.2016 - 09.2018

Assistant Manager

Rue 21
10.2013 - 03.2016

Bachelor's of Retail And Fashion Management - Merchandising And Buying Operations

The Art Institute of San Antonio, Texas

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