Julissa Avila
Fort Worth
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. I'd like to say I do well at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
I would also like to add that I do not have barista experience but this would give me the opportunity to learn skills that I've been seeking to lean.
Overview
2
2
years of professional experience
Work History
Host
P. F. Chang's
11.2024 - Current
- Greeting and seating guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, assigning table assignments for efficiency.
- Working with staff to maintain smooth dining experience during peak hours.
- I've trained multiple new hosts on guest service protocols and procedures.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Setting up dining area for cleanliness and readiness, ensuring high standards maintained, as well as marking sure restrooms are tidy.
- Answered customer questions about hours, seating, and menu information.
Retail Sales Associate
Bath & Body Works
10.2024 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Executed sales transactions accurately and efficiently using point-of-sale systems.
- Provided product knowledge to educate customers on features and benefits.
- Maintained product displays to ensure an inviting store environment.
- Participated in inventory management, restocking shelves, and organizing stockroom.
- Engaged in promotional activities and events to boost customer engagement and sales.
Food Service Worker
Lipito’s Taqueria #3
03.2024 - 08.2024
- Prepared and served food items according to safety and sanitation guidelines.
- Maintained cleanliness of workstations and dining areas to ensure compliance with health standards.
- Took customer orders as well as waiting tables
- Operated cash register accurately, managing transactions efficiently.
Education
High School Diploma -
Amon Carter Riverside High School
3301 Yucca Ave, Fort Worth, Tx, 7611106-2024
Skills
- Customer service
- Hospitality
- Team collaboration
- Multitasking proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host
P. F. Chang's
11.2024 - Current
Retail Sales Associate
Bath & Body Works
10.2024 - 01.2025
Food Service Worker
Lipito’s Taqueria #3
03.2024 - 08.2024
High School Diploma -
Amon Carter Riverside High School