Julissa Bautista
Woodstock,IL
Summary
Versatile professional with a proven track record at LSI Lending Solutions, excelling in customer service and Microsoft Excel. Demonstrated expertise in payment processing and teamwork, enhancing operational efficiency and customer satisfaction. Skilled in fostering positive relationships and resolving disputes, contributing significantly to team success and financial accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Payment Reminder
LSI Lending Solutions
2200 Point Blvd, Elgin, IL 60123
09.2024 - 01.2025
- Proficient in Microsoft Office Suite
- Managed email correspondence via Microsoft Outlook
- Conducted inbound and outbound calls, providing prompt assistance and resolution
- Performed warm transfers to appropriate departments, ensuring seamless customer experience
- Left detailed and professional voicemail messages for customers when necessary
- Processed and submitted money transfer requests to the credit union, ensuring accuracy and timely completion
- Facilitated phone number change requests for members, coordinating with credit union for updates
- Documented detailed account notes for future reference and support, maintaining accurate records
- Coordinated and scheduled payment arrangements with customers, ensuring clarity and compliance
- Processed payments efficiently, ensuring accurate transactions and customer satisfaction
- Consistently delivered excellent customer service by addressing inquiries, resolving issues, and maintaining positive relationships
- Time Management -Effectively managing deadlines for payment reminders and follow-ups to ensure timely resolution.
- Financial Reporting – Assisting in generating reports for overdue accounts, payment trends, and revenue tracking.
- Debt Recovery Support – Assisting with payment plans, settlements, and payment arrangements for customers experiencing financial difficulties.
- Reminder Communication – Crafting clear, polite, and professional payment reminders via phone and voice mails to ensure timely payments.
Server
Encore Village
350 W Schaumburg Rd Ste 2, Schaumburg, IL 60194
06.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- took extra care with residents with dietary restrictions
- assist residents to there chair
- patient with all residents and helping out to pick what to order
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Contributed to inventory management by monitoring stock levels.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Crew Member
McDonald's
1070 Roselle Road, Hoffman Estates, IL 60169
12.2022 - 05.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
Education
No Degree -
Hoffman Estates Highschool
1100 W Higgins Rd, Hoffman Estates, IL 6016905-2025
Skills
- Cash management
- Transaction monitoring
- Payment processing
- Software knowledge
- Banking operations
- Microsoft Excel
- Dispute resolution
- Teamwork and collaboration
- Organization skills
- Customer service
Accomplishments
got a reword for most 5 start rating in customer service
Certification
food handlers certification
dementia certification
Languages
Spanish
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Dancing
- Baking
- Music
- I have a passion for photography and editing photos
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Payment Reminder
LSI Lending Solutions
09.2024 - 01.2025
Server
Encore Village
06.2023 - 07.2024
Crew Member
McDonald's
12.2022 - 05.2023
No Degree -
Hoffman Estates Highschool