Julissa Carucci
Milpitas,CA
Summary
Dynamic pharmacy professional with extensive experience at Walgreens, excelling in FDA and HIPAA compliance while enhancing customer satisfaction. Proven ability to lead teams effectively, streamline operations, and resolve issues efficiently. Skilled in managing pharmacy records and supporting immunization efforts, ensuring a safe and compliant environment for all stakeholders.
Overview
1
1
Certification
34
34
years of professional experience
Work History
Licensed Pharmacy Technician
Walgreens
Santa Clara, CA
01.2012 - Current
- Verified prescription orders for accuracy, completeness, and pharmacist review.
- Processed insurance claims and resolved coverage issues at point of sale.
- Prepared, counted, and packaged medications following pharmacy protocols.
- Managed refill requests, prescription transfers, and patient communication efficiently.
- Supported pharmacists with immunization paperwork, workflow coordination, and compliance tasks.
- Ensured confidentiality, safety, and regulatory compliance across daily pharmacy operations.
- Improved customer satisfaction by providing friendly and knowledgeable assistance in selecting over-the-counter medications.
- Promoted a safe work environment by adhering to strict safety protocols when handling hazardous materials and disposing of expired medications.
- Streamlined pharmacy operations by effectively collaborating with pharmacists, healthcare providers, and other team members.
- Scheduled Appointments for vaccines.
- Adminstered Flu and Covid Vaccines
- Scanned in Patients records, insurance and prescriptions.
Store Manager
Walgreens
Santa Clara, CA
04.1993 - Current
- Managed daily store operations, ensuring consistent customer service and team accountability.
- Oversaw inventory control, ordering, and merchandise presentation to support product availability.
- Trained and coached associates on store procedures, sales standards, and customer care.
- Monitored cash handling, register accuracy, and loss prevention practices.
- Scheduled staff and adjusted coverage to maintain workflow and service levels.
- Resolved customer concerns promptly while supporting positive in-store experiences.
- Enforced compliance with company policies, safety procedures, and regulatory requirements.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
High School Diploma -
James Lick
San Jose, CASkills
FDA and HIPAA compliance
Confidentiality and HIPAA
Pharmacy and customer records management
Healthcare regulations
Staff development
New hire onboarding
Workflow optimization
Operations support
Record preparation
Resolving customer issues
Supporting pharmacy operations
Vaccinating Technician
Proficiency in scanning in Patient information
Leading a team effectively and efficiently
Certification
California PTCB Licensed
Timeline
Licensed Pharmacy Technician
Walgreens
01.2012 - Current
Store Manager
Walgreens
04.1993 - Current
High School Diploma -
James Lick