Julissa Castillo Leon
Levittown,NY
Summary
Dedicated customer service professional with expertise in problem resolution and active listening. Proven ability to enhance client satisfaction through effective complaint handling and critical thinking.
Overview
10
10
years of professional experience
Work History
CSR, Sales
Atlantic Aviation
08.2024 - Current
- Utilized advanced communication and problem-solving skills to deliver superior customer support, ensuring client issues were resolved efficiently.
- Coordinated baggage handling and tracking to minimize delays and improve operational flow.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
Kitchen Coordinator
Atria Senior Living
07.2018 - 04.2024
- Coordinated meal preparation and service for residents, ensuring dietary needs were met consistently.
- Supervised kitchen staff, providing training and mentorship to enhance team performance.
- Implemented inventory management practices, optimizing food ordering and minimizing waste.
- Developed weekly menus in collaboration with dietitians, aligning offerings with resident preferences.
Host and Cashier
The Cheesecake Factory
11.2016 - 03.2018
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency.
- Assisted in training new hosts on procedures and customer service standards.
- Collaborated with kitchen staff to coordinate timely food service for guests.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained cleanliness and organization of bakery displays, ensuring appealing presentation.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Monitored inventory levels, restocking products as needed to meet customer demand.
Caregiver
Recco Home Care Service
12.2015 - 12.2016
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health and reported changes to healthcare professionals.
- Administered medications according to prescribed schedules and guidelines.
- Developed positive relationships with clients to enhance emotional well-being.
- Maintained cleanliness and organization of client living spaces for hygiene standards.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Education
No Degree - Nursing
Nassau Community College
Garden City, NY2027
High School Diploma -
Suffolk County Community College
Selden, NY2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
- Complaint handling
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
CSR, Sales
Atlantic Aviation
08.2024 - Current
Kitchen Coordinator
Atria Senior Living
07.2018 - 04.2024
Host and Cashier
The Cheesecake Factory
11.2016 - 03.2018
Caregiver
Recco Home Care Service
12.2015 - 12.2016
No Degree - Nursing
Nassau Community College
High School Diploma -
Suffolk County Community College