Julissa Estrada
San Diego,CA
Summary
Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients.
Overview
8
8
years of professional experience
Work History
Barista Shift Supervisor
Olive Cafe
02.2024 - 10.2024
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Accurately completed end-of-day financial tasks worth over $Amount of cash and card transactions daily.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Medical Records Clerk
Aveanna Heathcare
07.2022 - 08.2023
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Transcribed and entered patient medical information into electronic medical records systems.
Barista
Coffee Bean & Tea Leaf
09.2019 - 05.2022
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Sales Associate
MCRD
08.2018 - 08.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Merchandise Associate
SeaWorld California
02.2018 - 08.2018
- Answered customer questions regarding store merchandise, department information, and pricing.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated pricing and signage to complete product displays and educate customers.
Sales Associate
Forever 21
09.2017 - 02.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Culinary Hostess
SeaWorld California
03.2017 - 08.2017
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
Kearny Digital Media & Design
San Diego, CA06.2017
Skills
- Price Memorization
- Safe Food Handling Practices
- Cash Register Operation
- Medical Transcription
- Data Entry
Timeline
Barista Shift Supervisor
Olive Cafe
02.2024 - 10.2024
Medical Records Clerk
Aveanna Heathcare
07.2022 - 08.2023
Barista
Coffee Bean & Tea Leaf
09.2019 - 05.2022
Sales Associate
MCRD
08.2018 - 08.2019
Merchandise Associate
SeaWorld California
02.2018 - 08.2018
Sales Associate
Forever 21
09.2017 - 02.2018
Culinary Hostess
SeaWorld California
03.2017 - 08.2017
High School Diploma -
Kearny Digital Media & Design
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