Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julissa Guzman

Las Vegas,NV

Summary

Driven Staffing Manager with track record of thriving in fast-paced, challenging settings. Team player with strong communication and interpersonal abilities.

Overview

6
6
years of professional experience

Work History

MC Staffing Manager

Randstad
04.2021 - 07.2023
  • Deliver recruiting expertise and seamless support to high-profile, diverse industry clients in acquiring top talent.
  • Lead the full recruitment life-cycle, from sourcing strategies, talent recruitment, and acquisition to interview preparation, offer negotiation, and onboarding.
  • Developed marketing strategies to generate leads.
  • Successfully direct 15 key company accounts, recruiting 60+ permanent and contact staff on a monthly basis.
  • Landed 28 new customers within the last year and improved customer retention by 15%

Insurance Sales Associate

Wawanesa General Insurance
08.2019 - 04.2021
  • Generated quotes and proposals for clients to match individual needs.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Followed up promptly with interested clients to close sales.

Customer Service Representative Team Lead

SYKES - US Center
08.2017 - 08.2019
  • Answered constant flow of customer calls, actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.

Education

High School Diploma -

Cimarron Memorial High School
Las Vegas, NV
06.2017

Skills

  • Experience with HR-related compliance and regulatory issues
  • Customer Satisfaction
  • Hiring Trends and Analysis
  • Revenue Generation
  • Persuasive Negotiations
  • Recruitment and Selection

Languages

Spanish
Native or Bilingual

Timeline

MC Staffing Manager

Randstad
04.2021 - 07.2023

Insurance Sales Associate

Wawanesa General Insurance
08.2019 - 04.2021

Customer Service Representative Team Lead

SYKES - US Center
08.2017 - 08.2019

High School Diploma -

Cimarron Memorial High School

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Julissa Guzman