Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Julissa Loeza

Cleveland
Julissa Loeza

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Skilled in project management and team leadership, I excel in developing effective policies and fostering a positive work environment and achieving operational excellence.

Overview

3
years of professional experience

Work History

Dillards

Business Manager
11.2023 - Current

Job overview

  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Managed the day-to-day operations of the business including scheduling resources, monitoring workflow and ensuring deadlines are met.
  • Provided leadership in the development of policies, procedures, processes, systems, controls.
  • Assisted in creating and executing marketing plans to increase customer loyalty and drive sales.
  • Reorganized store displays to create more visual impact and appeal.
  • Changed displays to promote new product launches and reflect festive or seasonal themes.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.Analyzed sales data to identify trends, informing strategic decisions that drove meaningful progress in revenue growth.
  • ensuring timely project completion and operational efficiency.

T.J.Maxx

Coordinator
12.2021 - 02.2024

Job overview

  • Coached staff on product knowledge, customer service protocols, and up-selling techniques.
  • Monitored employee performance and provided constructive feedback for improvement.
  • Created detailed floor plans for retail stores according to brand standards.
  • Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
  • Supervised daily operations of the store including opening and closing routines.
  • Facilitated cross-departmental meetings to align marketing strategies, boosting store visibility and customer engagement.

Education

Cleveland High School
Cleveland Tx

05.2023

Skills

    Staff Management

    Team Leadership

    Project Management

    Customer Retention

    Visual Merchandising

    Operations Management

    Customer Service

    Visual Communication

    Strategic Planning

    Analytical Thinking

    Event Planning

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Business Manager

Dillards
11.2023 - Current

Coordinator

T.J.Maxx
12.2021 - 02.2024

Cleveland High School

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Julissa Loeza