Julissa Mora
Fresno,Ca
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
10
10
years of professional experience
1
1
Certification
Work History
New Patient Coordinator
The Nephrology Group
Fresno, CA
08.2020 - Current
- Organized daily workflow for efficient processing of incoming referrals.
- Utilized customer service skills to respond to inquiries from patients regarding their medical records and insurance coverage.
- Developed and maintained positive relationships with patients and providers to ensure quality patient care.
- Provided general administrative support, including scheduling appointments, filing, data entry, and answering phones.
- Ensured compliance with HIPAA regulations for all patient related documents.
- Used computer and job-related software to compile and record medical charts and reports.
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
Cashier
El Pollo Loco
Fresno, CA
07.2015 - 05.2020
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Developed strong customer relationships to support satisfaction and loyalty.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Assisted with training and mentoring new team members.
- Processed returns and exchanges quickly while ensuring accuracy of store inventory records.
- Adapted quickly to changes in menu offerings due to seasonal ingredient availability or customer requests.
- Demonstrated an aptitude for working well under pressure in high-volume kitchens where demand is often unpredictable.
- Showed proficiency in utilizing different types of kitchen equipment such as grills, ovens, stoves, deep fryers.
Education
High School Diploma - undefined
Fresno High School
Fresno, CASkills
- HIPAA compliance
- Strong organization
- Insurance verification
- Patient care
- Work ethic and integrity
- Team collaboration
Certification
CPR Certified
Timeline
New Patient Coordinator
The Nephrology Group
08.2020 - Current
Cashier
El Pollo Loco
07.2015 - 05.2020
High School Diploma - undefined
Fresno High School