Summary
Overview
Work History
Education
Skills
Timeline
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Julissa Olague

Lake Elsinore,US

Summary

Passionate professional with extensive experience in animal healthcare transitioning to the beauty industry to leverage and pursue a lifelong passion. Recent graduate in esthetics with an overall passion to help others and well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Offering keen attention to detail providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Ready to bring years of relevant work experience to the team with proven track record of providing exceptional customer service in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Sephora Beauty Advisor

Sephora
06.2024 - Current
  • Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Listened to client concerns and asked questions to better understand needs.
  • Documented customer information and activity in customer database.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.

Receptionist

Undefined Beauty Studios
02.2024 - Current
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.

Veterinary Surgical Technician

VCA California Veterinary Specialist
08.2017 - 02.2024
  • Prepared surgical instruments and equipment with meticulous attention to detail, ensuring all tools were in proper working condition before use.
  • Provided compassionate care for animals during their recovery process by regularly assessing pain levels and administering appropriate medications as needed.
  • Increased client satisfaction with thorough communication regarding their pet''s surgical process, aftercare, and follow-up appointments.
  • Demonstrated adaptability when faced with complex surgical cases or unexpected complications, effectively supporting the veterinary surgeon throughout the procedure.
  • Assisted in emergency situations by staying calm under pressure and providing immediate support to the veterinary surgeon.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Entered data, generated reports, and produced tracking documents.

Beauty Sales Associate

CosmoProf
12.2017 - 10.2019
  • Utilized excellent communication skills to effectively convey product benefits and features to potential buyers.
  • Maintained up-to-date knowledge of current beauty trends, enabling informed product suggestions for diverse clientele.
  • Assisted clients in navigating the wide range of available beauty products by providing informative answers to their questions.
  • Improved brand visibility through engaging visual merchandising displays that showcased seasonal trends and popular items.
  • Assisted in inventory management, ensuring adequate stock levels for high-demand beauty items.
  • Organized in-store promotional events to attract new customers and showcase top-selling beauty products.

Education

Esthetician License - Aesthetics

Bellus Academy
Poway, CA
07.2024

Surgical Veterinary Certificate - Veterinary Medicine (Pre-Veterinarian)

Miracosta College
Oceanside, CA
08.2017

High School Diploma -

Murrieta Mesa High School
Murrieta, CA
01.2015

Skills

  • Communication Skills
  • Strong Listening
  • Appointment Scheduling
  • Medical terminology knowledge
  • Patient check-in
  • Follow-up care planning
  • Customer Service
  • Relationship Building
  • Great Eye for Detail
  • Reliable & Trustworthy
  • Active Listening
  • Organizational Skills
  • Care Coordination
  • Data entry proficiency

Timeline

Sephora Beauty Advisor

Sephora
06.2024 - Current

Receptionist

Undefined Beauty Studios
02.2024 - Current

Beauty Sales Associate

CosmoProf
12.2017 - 10.2019

Veterinary Surgical Technician

VCA California Veterinary Specialist
08.2017 - 02.2024

Esthetician License - Aesthetics

Bellus Academy

Surgical Veterinary Certificate - Veterinary Medicine (Pre-Veterinarian)

Miracosta College

High School Diploma -

Murrieta Mesa High School

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Julissa Olague