Julissa Ortiz
Albuquerque
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work History
Assistant Manager
Applebees
Albuquerque
09.2024 - Current
- Trained and supported staff in delivering exceptional customer service, enhancing overall guest satisfaction and loyalty.
- Assisted in managing daily operations, ensuring compliance with food safety standards and operational guidelines.
- Collaborated with team members to streamline service processes, resulting in a more efficient workflow and improved guest experiences.
- Conducted regular performance evaluations for team members, providing constructive feedback to support professional growth and development.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
Server
BJ's Restaurant & Brewhouse
Albuquerque
05.2023 - 12.2023
- Delivered exceptional service to guests by accurately taking orders and addressing inquiries, enhancing customer satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, maintaining a smooth workflow during peak hours.
- Engaged with guests to build rapport and encourage repeat visits, leveraging interpersonal skills to enhance customer relations.
Assistant Manager
Applebees
Albuquerque
12.2018 - 03.2023
- Trained and supported staff in delivering exceptional customer service, enhancing overall guest satisfaction and loyalty.
- Assisted in managing daily operations, ensuring compliance with food safety standards and operational guidelines.
- Collaborated with team members to streamline service processes, resulting in a more efficient workflow and improved guest experiences.
- Implemented staff scheduling adjustments based on peak business hours, improving workforce efficiency and service responsiveness.
- Developed training materials and conducted onboarding sessions for new employees, fostering a knowledgeable and capable team.
- Engaged with guests to resolve inquiries and complaints, demonstrating strong problem-solving skills and commitment to service excellence.
Education
Rio Grande Highschool
Albuquerque, NMSkills
- Customer service
- Staff training
- Operational compliance
- Food safety
- Performance evaluation
- Problem resolution
- Strategic planning
- Timekeeping management
- Payroll processing
- Guest engagement
- Service responsiveness
- Workflow efficiency
- Communication skills
- Multitasking and organization
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Assistant Manager
Applebees
09.2024 - Current
Server
BJ's Restaurant & Brewhouse
05.2023 - 12.2023
Assistant Manager
Applebees
12.2018 - 03.2023
Rio Grande Highschool