Julissa Padilla
Riverside,CA
Summary
Dedicated university student, with a history of meeting company needs through consistent and organized practices. Skilled in working under pressure, and adapting to new situations and challenges to best enhance my work experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Admitting Clerk
Catalina Island Health
Santa Catalina Island, CA
07.2025 - Current
- Processed patient admissions and verified insurance information efficiently.
- Maintained accurate records in the hospital's electronic medical record system.
- Assisted patients with completing necessary forms and documentation.
- Verifying insurance coverage and obtaining necessary authorizations.
- Explaining hospital policies and patient rights to incoming patients.
- Assigning patients to appropriate rooms or treatment areas.
- Collecting payments and handling billing inquiries.
Car Rental Agent
Catalina Island Golf Cart Rentals
Santa Catalina Island, CA
07.2025 - Current
- Assisted customers with rental agreements.
- Processed customer transactions using rental management software.
- Coordinated vehicle maintenance and returns.
- Managed rental agreements and ensured accurate documentation for each transaction.
- Collaborated with team members to enhance operational efficiency during peak seasons.
- Verified driver's license information and inspected rental documents for accuracy.
Expeditor
Caleb Lins inc.
Avalon, CA
06.2024 - 09.2025
- Performed opening and closing duties as assigned by management.
- Replenished condiments at customer tables as needed.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Assisted in the preparation of food items according to recipes and instructions.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Delivered food orders promptly and accurately to guests tables.
- Served meals to customers in a friendly and courteous manner.
Receptionist Assistant
Catalina Island Company
Avalon, CA
05.2023 - 08.2023
- Maintained a neat, organized reception area.
- Ensured that all visitors sign-in upon entering the premises.
- Greeted customers and visitors in a professional manner.
- Inputted client contact information into database accurately.
- Answered incoming calls and routed to appropriate personnel.
- Responded to customer inquiries via phone or email promptly and courteously.
- Scheduled appointments for clients and ensured accuracy of information.
Customer Service Representative
Catalina Island Entertainment
Avalon , CA
05.2018 - 09.2022
- Provided training sessions for end users on how to use various software programs.
- Provided technical support to users via telephone or remote access.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Provided excellent customer service by helping customers locate items they were looking for.
- Resolved customer complaints in a professional manner.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
Education
High School Diploma -
Avalon K-12
Santa Catalina Island06-2023
Some College (No Degree) - Biochemistry
University of California, Riverside
Riverside, CASkills
- Customer service
- Data entry
- Guest needs assessment
- Team member training
- Problem-solving aptitude
- Adaptability
Certification
- California Food Handlers
- California Responsible Beverage Service
- Circadia Tech Training
- Medline University Scholar Program
- Athena Health Training
- Health Stream course certification
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Admitting Clerk
Catalina Island Health
07.2025 - Current
Car Rental Agent
Catalina Island Golf Cart Rentals
07.2025 - Current
Expeditor
Caleb Lins inc.
06.2024 - 09.2025
Receptionist Assistant
Catalina Island Company
05.2023 - 08.2023
Customer Service Representative
Catalina Island Entertainment
05.2018 - 09.2022
High School Diploma -
Avalon K-12
Some College (No Degree) - Biochemistry
University of California, Riverside