Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Julissa Puente

Chicago,IL

Summary

Dynamic Service Advocate with a strong background at Target, excelling in customer satisfaction and complaint resolution. Proven ability to enhance service processes through teamwork and effective decision-making. Skilled in point-of-sale systems and adept at understanding customer needs, ensuring reliable and professional service under pressure.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Service Advocate

Target
1940 W 33rd St, Chicago, IL 60608
09.2024 - Current
  • Assisted customers with inquiries, providing accurate information and resolutions to enhance satisfaction.
  • Collaborated with team members to streamline service processes, improving response times for customer requests.
  • Utilized point-of-sale systems to efficiently manage transactions and resolve payment issues.
  • Maintained product knowledge to effectively address customer concerns and promote relevant merchandise.

Cashier & Cook

The Submarine Pier
4048 S Archer Ave, Chicago, IL 60632
11.2022 - 08.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring all discrepancies were reported promptly.
  • Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
  • Assisted in training new cashiers on register operations and customer interaction protocols.

Education

Bachelor of Science - Nursing [RN]

Dominican University
River Forest, IL
05.2029

High School Diploma -

Phoenix Military Academy
45 S Campbell Ave, Chicago, IL 60612
05.2025

Skills

  • Decision-making skills
  • Customer service background
  • Complaint handling
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Calm and professional under pressure
  • Reliability
  • Understanding customer needs
  • Complex Problem-solving

Certification

  • CHHA - Certified Home Health Aide

Languages

Spanish
Full Professional

Timeline

Service Advocate

Target
09.2024 - Current

Cashier & Cook

The Submarine Pier
11.2022 - 08.2024

Bachelor of Science - Nursing [RN]

Dominican University

High School Diploma -

Phoenix Military Academy
Julissa Puente