Julissa Romans
Ozark,MO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Marriott Vacation Club
Orlando, FL
01.2000 - 01.2002
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Organized weekly staff meetings and logged minutes for corporate records.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Executed record filing system to improve document organization and management.
Translator, General Office
Central Florida Investments
Orlando , FL
03.1998 - 01.2000
- Translated Legal timeshare purchase documents Spanish/English
- Replicated flow, style and overall meaning of original texts.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Drafted professional memos, letters and copy to support business objectives and growth.
- Reviewed final works to spot and correct errors in punctuation, grammar and translation.
- Data entry
Customer Service Cashier
Marriott World Center
Orlando , Florida
11.1994 - 01.1996
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Made customers to feel welcomed, and appreciated by providing speedy service
Front Desk Associate
Club Sevilla
Kissimmee, FL
01.1991 - 01.1994
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Responded swiftly to room requests and other inquiries made via phone.
- Kept accounts in balance and ran daily reports to verify totals.
- Welcomed arriving guests, providing room keys and information on amenities and policies.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
Education
Court Reporting
Florida Metropolitan University
Winter Park, FLSkills
- Customer Service
- Verbal and Written Communication
- Multitasking and Time Management
- Ease with Computers and Technology
- Bilingual in Spanish and English
- Dictation and Transcription
- Writing and Editing
- High Volume Phone Inquiries
- Invoice Processing
- Correspondence Writing
- Cash Drawer Management
Languages
Spanish
Timeline
Administrative Assistant
Marriott Vacation Club
01.2000 - 01.2002
Translator, General Office
Central Florida Investments
03.1998 - 01.2000
Customer Service Cashier
Marriott World Center
11.1994 - 01.1996
Front Desk Associate
Club Sevilla
01.1991 - 01.1994
Court Reporting
Florida Metropolitan University