Julissa Ugarte
9508 Private Road 5908,TX
Summary
Dynamic and organized professional with extensive experience in customer service and appointment scheduling at Waterfront Family Dentistry. Proven ability to enhance client relations and streamline operations through effective communication and data entry skills. Recognized for creating welcoming environments and improving service efficiency, ensuring high levels of patient satisfaction.
Overview
2
2
years of professional experience
Work History
Receptionist
Waterfront Family Dentistry
Frisco, TX
10.2025 - Current
- Greeted and assisted patients upon arrival, ensuring a welcoming environment.
- Scheduled appointments using dental practice management software, optimizing daily operations.
- Managed patient records with accuracy, maintaining confidentiality and compliance standards.
- Coordinated communication between dental staff and patients, enhancing service efficiency.
Customer Service Representative
State Farm
Denton, TX
08.2025 - 09.2025
- Assisted customers with policy inquiries and claims processing to enhance satisfaction.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Resolved customer issues through effective communication and problem-solving techniques.
- Collaborated with team members to improve service delivery and streamline processes.
Host
Longhorn Steakhouse
Denton, TX
03.2025 - 08.2025
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed waitlists efficiently, optimizing seating arrangements during peak hours.
- Communicated effectively with kitchen and service staff to ensure seamless operations.
- Assisted in training new hosts on restaurant procedures and customer service standards.
Host
The Dive
Denton, TX
02.2025 - 04.2025
- Monitored dining area for cleanliness, addressing guest needs proactively.
- Handled guest inquiries and complaints professionally, enhancing overall satisfaction.
- Supported promotional events by coordinating seating and assisting with special requests.
- Maintained knowledge of menu items to provide accurate information to guests.
Cashier
Marshalls
Denton, TX
11.2023 - 10.2024
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained clean and organized checkout area for optimal functionality.
- Collaborated with team members to manage inventory levels effectively.
Education
High School Diploma -
Billy Ryan High School
Denton, TXSkills
Organization skills
Time management
Telephone skills
Data entry
Customer/Client relations
Appointment scheduling
Scheduling
Scheduling appointments
Greeting and seating clients
Languages
Spanish
Full Professional
Timeline
Receptionist
Waterfront Family Dentistry
10.2025 - Current
Customer Service Representative
State Farm
08.2025 - 09.2025
Host
Longhorn Steakhouse
03.2025 - 08.2025
Host
The Dive
02.2025 - 04.2025
Cashier
Marshalls
11.2023 - 10.2024
High School Diploma -
Billy Ryan High School