Julissa Walton
St. Petersburg,FL
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 97% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Women's Care OB/GYN
Saint Petersburg, FL
06.2022 - Current
- Organized patient records and database to facilitate information storage and retrieval
- Stayed calm under pressure to and successfully dealt with difficult situations
- Processed payments using cash and credit cards, maintaining accurate records of transactions
- Resolved customer complaints using established follow-up procedures
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Facilitated communication between patients and various departments and staff
- Helped address client complaints through timely corrective actions and appropriate referrals
Store Manager
Citi Trends
Saint Petersburg, FL
10.2019 - 09.2022
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed and implemented successful staff incentive programs to motivate employees.
- Managed over 500 customer per day.
Tier 1 Agent
Kobie
Saint Petersburg, FL
01.2017 - 09.2019
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Assisted in development of system security protocols.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Generated reports to track performance and analyze trends.
- 'Managed over 300 customer calls per day.' or, "Increased sales by 30%".
- Researched and identified solutions to technical problems
Supervisor
Walmart
Saint Petersburg, FL
04.2014 - 07.2017
- Developed and implemented customer service policies to enhance satisfaction.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
Education
Some College (No Degree) - Business Administration And Management
Ashford University
San Diego, CAAssociate of Science - Patient Care Technion
Florida Career College - Clearwater
Clearwater, FL07.2018
Skills
- Customer Satisfaction
- Payment Processing
- Eligibility Determinations
- Team Leadership
- Medical Terminology
- Patient Registration
- Outbound Calling
- Patient Health Information Access
- Complaint Processing
- Financial Recordkeeping
- Money Handling
- Patient Admission
- Risk Management Assessments
Timeline
Patient Access Representative
Women's Care OB/GYN
06.2022 - Current
Store Manager
Citi Trends
10.2019 - 09.2022
Tier 1 Agent
Kobie
01.2017 - 09.2019
Supervisor
Walmart
04.2014 - 07.2017
Some College (No Degree) - Business Administration And Management
Ashford University
Associate of Science - Patient Care Technion
Florida Career College - Clearwater
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