Julita Valasote
Dispute Nation LLC
Bacolod City,Philippines
18
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Senior Credit Repair Specialist
5 Years 3 Months- Analyzed credit reports, identifying inaccuracies and potential disputes to improve client outcomes
- Monitored client progress, adjusting strategies to maximize effectiveness of credit repair efforts
- Implemented efficient processes to streamline client onboarding and case management
- Established trust and rapport with clients through consistent communication and support during engagement.
Healthcare Customer Service Representative
9 Months- Educated patients on policy benefits and claims processes to enhance understanding.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Educated customers about billing and payment processing procedures, facilitating smoother transactions and reducing inquiries.
Customer Service Representative
2 Years 2 Months- Responded to customer questions, provided solutions, and resolved issues quickly and effectively which resulted positive numbers which helps to increase in customer satisfaction ratings.
Customer Service Representative
8 Years 1 Month- Delivered excellent customer service by being the ambassador of our product, focus on supporting the customer and personalizing each and every call.
Customer Service Representative
9 Months- Delivered excellent customer service by being the ambassador of our product, focus on supporting the customer and personalizing each and every call.
Education
College Level
Skills
Documentation review
Credit reporting
Credit dispute management
Case prioritization
Teamwork and collaboration
Customer Service
Time management
Attention to detail
Problem-solving abilities
Reliability
Critical thinking
Verbal and written communication
Timeline
Senior Credit Repair Specialist
Dispute Nation LLC
05.2021 - 08.2026Read More
Healthcare Customer Service Representative
SmileLife Ltd
01.2021 - 10.2021Read More
Customer Service Representative
IQOR - RMS COLLECT PHILS., INC.
11.2017 - 01.2020Read More
Customer Service Representative
TRANSCOM WORLDWIDE INC.
07.2009 - 08.2017Read More
Customer Service Representative
TELETECH HOLDINGS INC.
09.2008 - 06.2009Read More
WEST VISAYAS STATE UNIVERSITY
College Level
Read More