JULITTZA LOPEZ
Summary
Skilled self motivated multitasker, strong communicator, superior work ethic, good teamwork, problem-solving, aware of important deadlines and organizational skills. Reliable and dedicated team player with hardworking, respect and resourceful approaches willing to take on any task. 5+ years of inbound/outbound customer service with compassion for customers. Driven to work quickly and advanced computer proficiency with IBM (Information Management System), Microsoft Office, Excel and Quickbooks.
Overview
3
3
years of professional experience
Work History
Sales Internship
The Commencement Group
05.2021 - Current
- Efficiently work with any personality
- Can travel for the company at their expense
- Consistently using Microsoft Office (Excel, Word, ETC..)
- Participated in workshops and presentations related to projects to gain knowledge.
- Collaborated with senior management on new initiatives to build confidence.
- Budget/ inventory/ daily site clean up.
- Provided project progress updates and proposed solutions to issues.
- Analyzed problems and worked with teams to develop solutions.
Junior Account Executive
Envision3
08.2022 - 10.2023
- Met and exceeded service level goals to achieve standards and expectations.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Sales knowledge
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Designed program and maintenance plans to monitor product inventories with IBM software.
- Strong written and verbal communications skills
- Organized, able to prioritize, multi-tasking, detail oriented, able to handle high volume workloads
- Prepared additional quotes for current clients to upsell products and services.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
Student
California State University Fullerton
08.2020 - 05.2022
- Pursued of a bachelors degree in Business
- Took extensive notes to document lessons and further solidify learning objectives.
- Worked in team environment to maintain high levels of productivity.
- In a creative workflow with industry professionals to further drive learning goals.
- Utilized professor office hours to clarify topics needing elaboration.
Education
Bachelor of Arts - Business
California State University Fullerton
Skills
- Customer Relations Understanding
- Customer Service
- Contract Negotiation
- Clerical Support
- Database Management
- Account Servicing
- Analytics
- Business Correspondence
- Data Analysis
Languages
Spanish
Native or Bilingual
Timeline
Junior Account Executive
Envision3
08.2022 - 10.2023
Sales Internship
The Commencement Group
05.2021 - Current
Student
California State University Fullerton
08.2020 - 05.2022
Bachelor of Arts - Business
California State University Fullerton
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