Julius Martinez
Cutler Bay,FL
Summary
Resourceful and driven professional with extensive experience in customer service, sales, and team management. Proven track record in fine dining and hospitality, adept at creating exceptional guest experiences through innovative service techniques. Highly organized, detail-oriented, and committed to fostering teamwork and maximizing profits.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server
Fiola Restaurant, Coral Gables, FL
Miami, FL
12.2023 - 06.2024
- Delivered high-quality service to guests, ensuring memorable dining experiences and fostering loyalty.
- Maintained expertise in fine dining protocols, menu offerings, and wine pairings.
- Effectively communicated with guests and team members, managing multiple tables while adhering to service standards.
- Resolved guest concerns promptly and professionally, enhancing overall satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
Bartender
Ocean One Bar and Grille
Miami, FL
04.2018 - 12.2023
- Crafted a diverse range of cocktails and beverages, enhancing the menu with seasonal specials.
- Assisted in training new staff on bar operations and customer service standards.
- Managed cash register and processed payments efficiently, maintaining accuracy in transactions.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
Account Executive
EIMS Software Marketing and Sales
Miami, FL
08.2017 - 04.2018
- Conducted outreach to qualify leads, achieving an activity level of 75 calls per day.
- Engaged with prospects to uncover business needs and position solutions effectively.
- Generated marketing-qualified leads for the sales team and maintained accurate records in Salesforce CRM.
- Collaborated with the marketing team to refine communications based on insights from customer interactions.
- Conducted sales calls to introduce products and services to potential customers.
- Developed relationships with key decision makers in target accounts.
- Analyzed competitor strategies, pricing, and offerings.
- Provided timely feedback to management regarding performance against goals.
General Manager
Youfit Health Clubs, Miami, FL
Miami, FL
11.2014 - 07.2017
- Maximized administrative efficiency and optimized site processes for team performance.
- Trained a team of 10 employees on sales techniques and set realistic performance goals.
- Coordinated marketing events to boost revenue and effectively managed costs.
- Implemented safety policies to minimize incidents and improve employee performance.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Account Executive
Hope Investments International LLC
Doral , FL
09.2007 - 10.2014
- Developed tailored investment solutions for clients, maintaining comprehensive documentation.
- Monitored investment actions and maintained up-to-date knowledge of investment products.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Identified potential new customers through research of industry trends and competitive analysis.
- Generated weekly reports on sales performance against targets for upper management review.
- Researched market conditions in local, regional, or national areas to determine potential sales of a product or service.
Education
GED -
Miami-Dade Community College
Miami02-1999
Skills
- Exceptional Customer Service
- Fine Dining Etiquette
- Menu Knowledge & Pairing Expertise
- Strong Communication & Multitasking
- Attention to Detail & Problem Solving
- Sales & Upselling Techniques
- Conflict Resolution
- Wine & Beverage Knowledge
- Team Collaboration & Leadership
- Cash Handling & POS Systems
- Event Coordination & Table Management
- Health & Safety Compliance
- POS operation
Certification
- Advanced Cardiac Life Support Certification (ACLS)
- Basic Life Support Certification (BLS)
- First Aid, CPR, AED Certification – American Red Cross or St John Ambulance.
- Personal Trainer Certification – NASM or ACE or NSCA.
- OSHA Safety Certificate - Occupational Safety and Health Administration.
- Pediatric Advanced Life Support (PALS) — American Heart Association.
Timeline
Server
Fiola Restaurant, Coral Gables, FL
12.2023 - 06.2024
Bartender
Ocean One Bar and Grille
04.2018 - 12.2023
Account Executive
EIMS Software Marketing and Sales
08.2017 - 04.2018
General Manager
Youfit Health Clubs, Miami, FL
11.2014 - 07.2017
Account Executive
Hope Investments International LLC
09.2007 - 10.2014
- Advanced Cardiac Life Support Certification (ACLS)
- Basic Life Support Certification (BLS)
- First Aid, CPR, AED Certification – American Red Cross or St John Ambulance.
- Personal Trainer Certification – NASM or ACE or NSCA.
- OSHA Safety Certificate - Occupational Safety and Health Administration.
- Pediatric Advanced Life Support (PALS) — American Heart Association.
GED -
Miami-Dade Community College
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