Julius Navar
Ashburn,VA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Flag Ship Car Wash
03.2021 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
Order Fulfillment Associate
Home Depot
05.2020 - 08.2020
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Followed procedures at all times for personal and team safety.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Processed daily orders through multi-carrier manifest system.
- Trained new associates on basic and advanced shipment procedures.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
Lifeguard
Water Mine Family Swimmin' Hole
06.2019 - 09.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Inspected pools and pools areas for adherence to safety protocols.
- Recorded daily activity logs and incident reports for tracking purposes.
Education
High School Diploma -
Briar Woods High School
Ashburn, VA06.2021
Skills
- Hiring and Training
- Staff Training
- Managing Multiple Priorities
- Customer Relations
- Staff Supervision
- Customer Service
- Correcting Discrepancies
- Hospitality and Accommodation
- Product Knowledge
- Investigate Claims
- Customer Service and Assistance
- Exceptional Communicator
- Calm and Professional Under Pressure
- Customer Complaint Resolution
Timeline
Assistant Manager
Flag Ship Car Wash
03.2021 - 08.2021
Order Fulfillment Associate
Home Depot
05.2020 - 08.2020
Lifeguard
Water Mine Family Swimmin' Hole
06.2019 - 09.2019
High School Diploma -
Briar Woods High School
Similar Profiles
Hanifah AdderlyHanifah Adderly
Barista Shift Supervisor at Flag Ship ResortsBarista Shift Supervisor at Flag Ship Resorts
Mair BedfordMair Bedford
Accounts Receivable Specialist / Collections Specialist at Sonny's Enterprises/Sonny's Car Wash Systems/PECO Car Wash SystemsAccounts Receivable Specialist / Collections Specialist at Sonny's Enterprises/Sonny's Car Wash Systems/PECO Car Wash Systems
Aniya McClain-HillAniya McClain-Hill
Sales Consultant at Tiger Car Wash/ Club Car WashSales Consultant at Tiger Car Wash/ Club Car Wash