Frances Godbee
Warrenville,SC
Summary
Assistant Store Manager experienced in team leadership, inventory control, and customer service. Achieved sales targets through effective staff training and operational improvements. Focused on enhancing team productivity and implementing strategies to optimize customer satisfaction.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Assistant Store Manager
Pizza Hut
Warrenville, SC
07.2019 - Current
- Led team in achieving sales targets through effective staff training and performance monitoring.
- Managed inventory levels, ensuring product availability while minimizing waste and losses.
- Developed and implemented operational procedures to enhance customer service efficiency.
- Trained new employees on company policies, procedures, and best practices for service delivery.
- Analyzed sales trends to identify opportunities for promotional strategies and menu adjustments.
- Collaborated with management to optimize scheduling, improving staff productivity and morale.
- Oversaw daily store operations, ensuring compliance with health and safety regulations.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Facilitated team meetings to discuss performance metrics and establish goals for continuous improvement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Shift Leader
IHOP
Aiken, SC
10.2010 - 05.2018
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Coordinated shift schedules, balancing staff availability with operational needs for peak hours.
- Trained and mentored new staff, fostering teamwork and enhancing service efficiency.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
- Developed training materials that streamlined onboarding processes for new employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
GED -
Penn Foster Career School
Scranton, PASkills
- Store operations
- Inventory control
- Stock management
- Customer engagement
- Employee scheduling
- Inventory management
- Customer relations
- Customer experience
- Customer service and engagement
- Service management
- Team building and leadership
- Staff supervision
- Store organization
- Team leadership
- Time management
- Attention to detail
- Hiring training
- Team building and leadership
- Upselling techniques
Accomplishments
- Achieved [Recognition cards] by completing store cleanliness task with accuracy and efficiency.
- Documented and resolved customer issues which led to great feed back form customers.
- Supervised team of [20 staff members.
Certification
- Certified ServSafe - Pizza Hut
Timeline
Assistant Store Manager
Pizza Hut
07.2019 - Current
Shift Leader
IHOP
10.2010 - 05.2018
GED -
Penn Foster Career School