Julius Thompson
Westlake,OH
Summary
Dynamic supervisor with expertise in staff management, guest services, and conflict resolution. Proven ability to train and develop employees while enhancing customer satisfaction through effective communication and operational coordination. Proven track record of being part of a highly regarded property in the hospitality world, and a highly regarded organization in the supply chain world.
Overview
4
4
years of professional experience
Work History
Supervisor
Hyatt Place Cleveland/Westlake/Crocker Park
Westlake, Ohio
05.2024 - Current
- Supervised daily operations of hotel services and staff activities. This includes oversold bookings and redirecting guests to other hotels.
- Trained new employees on company policies and customer service standards.
- Coordinated guest check-in and check-out processes smoothly.
- Resolved guest inquiries and complaints with professionalism and care.
- Assisted in inventory management for supplies and equipment needs.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams. This includes last-minute stayovers, or any reservation changes.
- Trained new employees on company policies and procedures.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Prepared and presented reports on team performance, challenges, and achievements to senior management. This would include recap emails of how the evening went, our occupancy percentage, F&B sales, and our forecast for the next day will look like.
Inside Sales Coordinator
Conveyer & Caster
Westlake, Ohio
02.2022 - 01.2024
- Coordinated communication between sales team and customers for product inquiries.
- Developed and maintained relationships with key accounts to enhance customer satisfaction.
- Answered customers' questions about products, prices, and availability.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Facilitated communication between internal departments such as finance and logistics when needed.
- Ensured that orders were processed accurately and delivered on time according to customer requirements.
- Processed orders and reviewed accounts to ensure correct pricing, quantities and shipping data.
- Coordinated and maintained customer accounts, including orders, payment processing, and order tracking.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Leveraged computer system to input customer orders and pricing information.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Maintained and updated customer database with contact details and sales interaction history.
- Developed and maintained strong relationships with existing clients to ensure repeat business.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Education
High School Diploma -
Westlake High School
Westlake, OH06-2009
Skills
- Staff supervision
- Guest services
- Inventory management
- Team coordination
- Operational reporting
- Customer relationship management
- Conflict resolution
- Effective communication
- Employee training
- Attention to detail
- Team building
- Customer service
- Employee motivation
- Public speaking
- Training and mentoring
- Teamwork and collaboration
- Excellent communication
- Interpersonal skills
References
References available upon request.
Timeline
Supervisor
Hyatt Place Cleveland/Westlake/Crocker Park
05.2024 - Current
Inside Sales Coordinator
Conveyer & Caster
02.2022 - 01.2024
High School Diploma -
Westlake High School