Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jullianna Denning

Dunn,NC

Summary

I am a hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level Paralegal position. I have worked in Customer Service for four years and am confident that working hands-on in the service industry, along with the valuable skill set I have developed in the Paralegal program, has prepared me to be able to help my future team achieve company goals and provide quality service to future employers.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Delhaize America
09.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

Associate Degree - Paralegal Studies

Johnston Community College
Smithfield, NC

Skills

  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Multi-Line Telephone Operation
  • Microsoft Outlook
  • Billing Adjustments and Refunds
  • Customer Relationship Management
  • Efficient Customer Service

Timeline

Customer Service Representative

Delhaize America
09.2019 - Current

Associate Degree - Paralegal Studies

Johnston Community College
Jullianna Denning