Jullianna Judkins
Midlothian,TX
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
33
33
years of professional experience
Work History
Flight Attendant
Envoy Airlines
Dallas, TX
11.1991 - 03.2025
- Demonstrated safety procedures and ensured compliance with regulations.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Conducted pre-flight checks to verify safety equipment functionality.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Responded to medical emergencies during flights.
- Anticipated passenger needs to enhance comfort and create a more enjoyable flight atmosphere.
- Facilitated efficient boarding and deplaning processes to minimize delays and enhance passenger experience.
- Provided exceptional customer service to passengers during flights.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Responded to passenger inquiries and resolved concerns promptly.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Educated passengers on emergency protocols and safety features.
- Collaborated with crew members to ensure smooth flight operations.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Adhered to company policies regarding security measures and protocol at all times.
- Provided assistance to disabled passengers when necessary.
- Ensured cabin cleanliness throughout flight to uphold professional standards and improve overall passenger satisfaction.
- Restocked and organized food, beverage and passenger items inventory.
- Verified levels of food, beverage and flight supplies before boarding new passengers.
- Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
- Directed junior team members in proper duties and company regulations.
- Maintained database of in-flight entertainment and assisted passengers with selections.
- Prepared for takeoff and landing sitting in correct brace position on jumpseat.
- Conducted periodic trips through cabin to monitor passenger comfort.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
- Observed passengers for intoxication or possible threat to safety.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
- Encouraged passengers to stow large suitcases below-deck when flights allowed, and assisted with correct storage of belongings in overhead bins and under seats.
Education
Macomb High
Macomb , ILTimeline
Flight Attendant
Envoy Airlines
11.1991 - 03.2025
Macomb High