Julyann Grandison
Miami
Summary
Results-driven Customer Service Team Leader with over 10 years of experience in optimizing service delivery and training staff. Expert in resolving complex customer inquiries and fostering strong customer relationships to ensure high satisfaction rates.
Overview
13
13
years of professional experience
Work History
Customer Service Team Leader
Advance Auto Parts
Miami, FL
08.2022 - Current
- Resolved customer inquiries through multiple channels, ensuring high satisfaction rates.
- Led team training sessions to improve service delivery and knowledge retention among staff.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Developed strong relationships with repeat customers through friendly service interactions.
Customer Service Team Lead
Bass Pro Shops
Miami, FL
02.2013 - 04.2022
- Led team in delivering superior customer service, enhancing overall customer satisfaction.
- Trained and mentored new employees on product knowledge and service protocols.
- Developed and implemented strategies to streamline customer interactions and reduce wait times.
- Resolved complex customer inquiries, ensuring timely solutions and follow-up communications.
Education
High School Diploma -
Homestead High School Homestead
Miami, FLSkills
- Team management
- Complaint resolution
- Retail store support
- Data entry
Timeline
Customer Service Team Leader
Advance Auto Parts
08.2022 - Current
Customer Service Team Lead
Bass Pro Shops
02.2013 - 04.2022
High School Diploma -
Homestead High School Homestead