Julyssa Miles
South Amboy,NJ
Summary
Accomplished General Manager with a proven track record at MacDonalds, enhancing operational efficiency and customer satisfaction. Expert in restaurant management and team development, I excel in cost control and fostering teamwork. Leveraged creativity and innovation to exceed performance goals, demonstrating exceptional communication skills and a results-driven approach.
Overview
9
9
years of professional experience
Work History
General Manager of Food Service
MacDonalds
04.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Leader
Taco Bell
10.2019 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Part Time Supervisor
United Parcel Service, UPS
12.2015 - 09.2019
- Enhanced team productivity by implementing efficient time management strategies.
- Developed a comprehensive training program to support new hires in understanding their roles and responsibilities.
- Assisted human resources with resolving timekeeping-related disputes between employees by providing thorough documentation of incidents.
- Led cross-functional initiatives focused on improving overall organizational effectiveness through better resource allocation and time management practices.
Education
High School Diploma -
Neptune High School
Neptune City, NJAssociate of Applied Science - Business Administration
Colorado Technical University
Colorado/online12.2026
Skills
Payroll, Restaurant Management, Event Planning, Microsoft Excel, Servsafe, Teamwork,Time management, communication skills,
- Cost Control
- Creativity and Innovation
- Scheduling and Rostering
- Team Development
- Customer Service
Timeline
General Manager of Food Service
MacDonalds
04.2020 - Current
Shift Leader
Taco Bell
10.2019 - 03.2020
Part Time Supervisor
United Parcel Service, UPS
12.2015 - 09.2019
High School Diploma -
Neptune High School
Associate of Applied Science - Business Administration
Colorado Technical University