Jumana Degani
College Station,TX
Summary
Dynamic team leader and problem-solver with experience at Starbucks, adept at maintaining high standards of cleanliness and providing outstanding customer service. Skilled in time management and safe food handling, consistently enhancing customer satisfaction and team efficiency. Proven ability to train staff and manage high-pressure situations, ensuring safety and quality in fast-paced environments.
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
08.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Waitress
Spring Creek BBQ
08.2021 - 07.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Lifeguard
Hurricane Harbor
04.2021 - 09.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
Education
Bachelor of Science - Nursing
Texas A&M University
College Station, TX05-2027
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cleanliness
- Team leadership
- Problem-solving
- Opening and closing duties
- Safe food handling practices
Certification
- Safe Food Handling Certificate - National Restaurant Association.
- First Aid/CPR/AED Certification - American Red Cross.
- OSHA Certified
- First Aid Certification
Timeline
Barista
Starbucks
08.2023 - Current
Waitress
Spring Creek BBQ
08.2021 - 07.2023
Lifeguard
Hurricane Harbor
04.2021 - 09.2021
Bachelor of Science - Nursing
Texas A&M University