Jumanah Albury
Brooklyn,United States
Summary
Customer support specialist who enjoys connecting with people, tech enthusiast who appreciates learning new skills, over achiever helping to drive revenue to the company's metrics. Incredibly passionate about learning new technologies and enhancing customer satisfaction as well as retention. As a customer advisor at Microsoft, possessing strong communication, problem-solving, and technical skills. Proficient in using Microsoft 365, Teams, Windows, Surface, other devices and software to create and implement solutions that meet customer needs and expectations. Assisting with the very small business team helping businesses achieve their goals and grow their potential with Microsoft products and services.
Overview
5
5
years of professional experience
Work History
Customer Advisor/ Small Business Associate
Microsoft
Midtown, Manhattan NY
12.2021 - Current
- Provide technical support and troubleshooting for customer issues, devices, and escalations.
- Supported sales efforts by providing accurate information about products or services that matched customer needs.
- Consultations with small businesses to assist with product purchases, M365 Business standard licenses, and product setup.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Educated customers on product features, benefits, and usage tips, increasing their confidence in making informed decisions.
- Contributed to strong positive work environments through active participation in team meetings and discussions aimed at improving processes.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Resolved complex problems for customers using effective troubleshooting techniques combined with extensive product knowledge.
Receptionist/Assistant
Klein and Rubinstein Dentistry
Brooklyn, NY
02.2020 - 01.2021
- Greet and register patients upon arrival, assess and address patient needs, and verify insurance coverage and billing information.
- Schedule appointments, answer phone calls and emails, and process payments using Dentrix software.
- Prepare patients for dental procedures and assist dentist on duty with sterilizing or disinfecting instruments, setting up instrument trays, and assembling materials.
- Expose intraoral dental diagnostic X-rays in accordance with all guidelines, ensuring patient safety and accurate dental assessments.
- Document patients’ medical and dental histories and vital signs, and record treatment information for patient records with 100% accuracy.
- Monitor dental supplies and equipment inventory and make orders.
- Usage of microsoft office applications to keep patients' payment history documented using Microsoft excel, as well as using Microsoft word for doctor's notes, and certified mail.
- Supported administrative staff with daily tasks, resulting in increased productivity and well-organized work environment.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
Data Entry
AAAMG Leasing Corp
Middle Village, Queens NY
01.2019 - 01.2020
- Collect prescriptions from doctors offices and enter all diagnosis in NFBiller system (No fault biller).
- Prepare patients paperwork for technicians that would supply them with medical equipment prescribed by doctors.
- Processed insurance claims and appeals, following up with insurance companies and patients on claim status, payment, and resolution of issues.
- Enter all patients and rental equipment information using microsoft excel.
- Provided customer service and support to patients and healthcare providers, answering phone calls and emails, resolving inquiries and complaints, and educating patients on billing and insurance policies and procedures.
- Prepared and sent invoices, statements, and receipts to patients and insurance companies, collecting and recording payments, and reconciling accounts.
- Enhanced data accuracy by meticulously reviewing and correcting errors in database entries
Education
Some College (No Degree) -
Union County College
Union, New JerseyHigh School Diploma -
Plainfield High School
Plainfield, NJ06.2009
Skills
- Performance Metrics
- Critical Thinking
- Conflict Resolution
- Positive Attitude
- Computer Literacy
- Team leader
- Fast learner
- Customer relationship management
- Problem Solving
- Data analysis
- Microsoft 365
- Product Knowledge
- Effective Communication
References
REFERENCES FURNISHED UPON REQUEST
Timeline
Customer Advisor/ Small Business Associate
Microsoft
12.2021 - Current
Receptionist/Assistant
Klein and Rubinstein Dentistry
02.2020 - 01.2021
Data Entry
AAAMG Leasing Corp
01.2019 - 01.2020
Some College (No Degree) -
Union County College
High School Diploma -
Plainfield High School