Jumel Higgins
West Chester,OH
Summary
Proven track record in customer service excellence and cash management, honed across roles at United Dairy Farmers and Kroger. Demonstrates exceptional organizational abilities and a commitment to professionalism, enhancing customer satisfaction and loyalty. Skilled in POS system operations and renowned for reliability, ensuring smooth transaction processes and fostering positive customer relations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Cashier
United Dairy Farmers
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
Flag Football Referee
Flag Football Fanatics
06.2024 - 06.2024
- Promoted sportsmanship among players through consistent enforcement of conduct guidelines.
- Collaborated with fellow officials to ensure consistency in rule interpretation and enforcement across all games within the league.
- Adapted to various playing styles and levels of competition while maintaining a consistent standard for officiating quality across all games.
- Improved game flow by making quick, accurate decisions on rule interpretations and play calls.
Cashier
Kroger
12.2023 - 03.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Crew Member
McDonald's
06.2021 - 08.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Walnut Hills High School
Cincinnati, OH05.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Customer service excellence
- Reliability and punctuality
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Cash Management
- Basic Math Competence
- Payment Processing
- Product restocking
- Conflict Resolution
- Product Knowledge
- Merchandise Restocking
- POS system operations
- Guest inquiries
- Proficient in Windows, IOS,
Timeline
Flag Football Referee
Flag Football Fanatics
06.2024 - 06.2024
Cashier
United Dairy Farmers
05.2024 - Current
Cashier
Kroger
12.2023 - 03.2024
Crew Member
McDonald's
06.2021 - 08.2021
High School Diploma -
Walnut Hills High School