Tihesha Sandoval
Fort Worth,TX
Summary
A dedicated customer service professional with a track record of excellence in diverse industries. Proficient in English and Spanish; excel in providing exceptional service, resolving issues, and fostering lasting customer relationships. Extensive experience includes upselling and maintaining high customer satisfaction to bolster business revenue and increase customer retention. Management in high-volume reservations, goes above and beyond to ensure repeat and increased business, and streamlined processes for overall improved guest satisfaction. A passion for delivering topnotch service and a proven ability to adapt to diverse industries. Committed to contributing skills and expertise to enhance customer experiences and drive business success.
Overview
7
7
years of professional experience
Work History
Transportation Manager
MHMR Tarrant County
11.2023 - Current
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to company.
- Implemented safety measures, resulting in significant decrease in accidents and injuries among drivers.
- Collaborated with other departments, aligning goals to improve overall company performance.
- Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
- Maintained compliance with all regulations, avoiding fines and penalties for organization.
- Consistently met budgetary targets through effective resource allocation and cost control measures.
- Organized records of vehicles, schedules and completed orders.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Collaborated with planner to schedule and implement backhaul processes to meet third-party backhaul goals.
Dinning Attendant
Cheddar's Scratch Kitchen
01.2023 - Current
- Provide exceptional customer service by greeting guests, taking orders, and ensuring pleasant dining experience
- Accurately record food and beverage orders, making note of any special requests or dietary restrictions
- Set up dining tables with clean utensils, glasses, and condiments before guests arrive
- Serve food and drinks promptly, ensuring accuracy and presentation while adhering to safety and hygiene standards
- Obtain full knowledge of all menu items, including ingredients and preparation methods, to answer customer questions and make recommendations
- Handle customer bills, process payments, and return change if needed, all while maintaining financial accuracy
- Maintain clean and organized work area, bus tables, and assist in overall restaurant cleanliness
- Work closely with kitchen staff and other servers to ensure efficient service and resolve any issues that may arise
- Address customer concerns or complaints professionally and promptly, seeking assistance from management when necessary Promote daily specials, recommend additional menu items, and upsell desserts or beverages to enhance dining experience and increase revenue.
Childcare Professional
Trusting Connection
01.2022 - 01.2023
- Establish and maintain structured daily schedule that includes meals, playtime, educational activities, and nap times, tailored to the child's age and needs
- Create a stimulating learning environment by engaging in age-appropriate educational activities, helping with homework, and promoting intellectual growth
- Plan and prepare nutritious meals and snacks for children, considering any dietary restrictions or allergies
- Ensure children maintain good personal hygiene, including bathing, dressing, and teeth brushing, and administer medications or first aid as needed
- Safely transport children to and from school, extracurricular activities, playdates, and appointments, if required
- Take responsibility for light housekeeping tasks related to the children, such as cleaning up after meals, doing children's laundry, and maintaining a tidy play area
- Maintain open and regular communication with parents or guardians regarding the child's progress, activities, and any concerns or developments
- Plan and supervise outdoor activities, such as trips to the park, walks, and recreational outings to encourage physical development and exploration
- Provide emotional support, comfort, and a nurturing environment to help children develop strong emotional and social skills
- Be prepared to handle emergencies, including knowledge of CPR and first aid, and create a safe environment for children.
Service Specialist
Viki Hall
01.2020 - 01.2022
- Effective menu recommendations and product knowledge
- Maintained average customer satisfaction rating of 4.8/5 based on customer feedback surveys
- Managed section of 10 tables, consistently ensuring efficient service and prompt problem resolution
- Handled cash transactions with zero discrepancies over a span of 1 year
- Memorized menu items and preparation methods to provide extraordinary level of customer service
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience
- Collaborated with kitchen staff to ensure accurate and timely delivery of orders, achieving average wait time of 10 minutes
- Actively listened to customer inquiries and concerns, maintaining accuracy in order fulfillment
- Organized and prioritized tasks to ensure seamless coordination of food preparation, table service, and customer needs
- Maintained calm and composed demeanor in high-pressure situations, ensuring customer satisfaction and repeat business.
Insurance Consultant
Farmers Insurance
01.2019 - 02.2020
- Approached potential clients by using direct marketing through mail and phone contacts
- Increased client base by 25% through effective prospecting and lead generation strategies
- Cultivated and maintained portfolio of clients, resulting in client retention rate of 85%
- Conducted regular client check-ins, leading to 30% increase in client satisfaction scores
- Collaborated with cross-functional teams to resolve client issues promptly and effectively, resulting in 20% reduction in complaint escalation
- Acquired comprehensive knowledge of insurance products, including life, health, property, and casualty
- Conducted policy reviews and identified coverage gaps, resulting in 10% increase in policy upgrades
- Responded to client inquiries in timely and professional manner, maintaining customer service satisfaction rating
- Analyzed client needs and offered tailored solutions, resulting in 20% increase in policy add-ons and cross-selling opportunities.
Guest Service Specialist
European Wax Center
01.2017 - 01.2019
- Achieved 95% reservation accuracy rate, minimizing errors and ensuring smooth check-in experiences
- Successfully managed high volume of reservations, averaging 50 check-ins per day
- Implemented streamlined reservation system, reducing check-in time by 20% and enhancing guest satisfaction
- Effectively communicated with guests, colleagues, and management to ensure seamless operations
- Demonstrated excellent phone etiquette, maintaining caller satisfaction
- Collaborated with housekeeping and maintenance teams to prioritize room availability and promptly address guest requests
- Managed busy front desk, balancing check-ins, check-outs, guest inquiries, and administrative duties
- Made informed decisions regarding room upgrades and special requests, ensuring guest comfort and loyalty
- Demonstrated competence of products, supplies, and services for revenue and upsell purposes
- Prepared bank deposit slips and handled cash deposits.
Education
Some College (No Degree) - Psychology
Dallas College
Dallas Skills
- Communication Proficiency
- Time Management
- Strategic Planning
- Data Analysis
- Organization
- Ability to Delegate
- Technical Proficiency
- Multi-Tasking Troubleshooting
- Documentation
- Cross-functional Collaboration Product Knowledge
- Strategic Thinking
- Customer Advocacy
- Empathy
Timeline
Transportation Manager
MHMR Tarrant County
11.2023 - Current
Dinning Attendant
Cheddar's Scratch Kitchen
01.2023 - Current
Childcare Professional
Trusting Connection
01.2022 - 01.2023
Service Specialist
Viki Hall
01.2020 - 01.2022
Insurance Consultant
Farmers Insurance
01.2019 - 02.2020
Guest Service Specialist
European Wax Center
01.2017 - 01.2019
Some College (No Degree) - Psychology
Dallas College
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