Jumoke Hillen
Colorado Springs,CO
Summary
Conscientious Healthcare professional offering over twelve years of experience in the Home Care, Home Healthcare, and Hospice industries, including previous roles as a Memory Care Director and Medical Assistant. Skilled at managing complex responsibilities in fast-paced environments, overseeing medication management, and fostering strong relationships with clients from diverse backgrounds. Adept at coordinating care plans and ensuring personalized, high-quality care. Known for earning trust and delivering exceptional service through clear communication, creative problem-solving, and a collaborative mindset.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Kaiser Permanente
02.2022 - 06.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Memory Care Director
Melody Living
08.2021 - 02.2022
- Directed memory care services for residents, ensuring personalized care plans and support for individuals with Alzheimer’s and dementia.
- Collaborated with multidisciplinary teams to develop and implement strategies for improving resident well-being.
- Trained and supervised care staff to provide the highest standard of care in accordance with company policies and regulatory requirements.
- Facilitated family meetings and communication regarding resident progress, addressing concerns and providing updates.
- Managed day-to-day operations of the memory care unit, ensuring a safe and engaging environment for residents.
Memory Care Director
Oakmont of San Jose
01.2021 - 07.2021
- Conducted regular assessments of each resident''s cognitive status, adjusting their care plans accordingly to provide the most appropriate level of support.
- Achieved high levels of family satisfaction with regular updates on their loved ones'' progress and addressing concerns promptly.
- Managed budget effectively, ensuring adequate resources and supplies were available for memory care programming needs.
- Collaborated with other departments to enhance inter-disciplinary care for residents, ultimately improving overall wellbeing.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Implemented strategies for managing challenging behaviors among residents, promoting positive interactions between staff members and individuals suffering from dementia.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Established strong relationships with local healthcare providers, ensuring comprehensive medical support for memory care residents when needed.
- Served as a liaison between families and facility staff members, facilitating open lines of communication and addressing concerns in a timely manner.
- Evaluated staffing needs regularly, adjusting schedules as necessary to maintain proper coverage while minimizing overtime costs.
Hospice Care Consultant
Seasons Hospice & Palliative Care And Seasons Hospice
09.2019 - 01.2021
- Maintained ongoing communication with case managers and medical social workers in hospitals.
- Built relationships with physicians, long-term care, independent and assisted living facilities to generate referrals.
- Managed general inpatient care under Seasons Hospice at O'Connor Hospital.
- Developed strategies to prevent re-hospitalization and actively participated in business growth meetings and company in-services.
- Promoted service excellence and professionalism, conducting sales calls, and evaluating results.
Office/Business Development Manager
Interim HealthCare
06.2015 - 09.2019
- Led the planning and implementation of home care services in collaboration with a multidisciplinary team.
- Developed and guided personalized home care plans, ensuring client safety and engagement.
- Supervised a team including a recruiter, Geriatric Care Manager, RN, and Home Care Aides.
- Conducted regular home visits to ensure care alignment with clients' needs.
- Identified areas for employee training to enhance skills and supported staff development.
- Drove substantial revenue growth from 2016 to 2019.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
- Built strong relationships with case managers, physicians, and community resources to generate referrals.
- Attended vendor fairs and presentations, providing resources to case management departments to prevent re-hospitalization.
- Developed sales strategies and goals, and conducted sales calls while evaluating the effectiveness of activities.
Client Service Representative
Interim HealthCare
10.2014 - 06.2015
- Conducted interviews, background checks, and employee orientations.
- Assisted in maintaining patient and employee records, resolving customer concerns, and handling new inquiries.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Scheduled caregivers for patient assignments, ensuring that shifts were covered and patients received consistent care.
- Conducted initial home reassessments for ongoing clients to ensure caregiver assignments met their evolving needs.
- Worked closely with caregivers and clients to address any concerns regarding care, ensuring optimal satisfaction and quality service.
- Managed emergency shift scheduling and resolved any conflicts or issues related to caregiver availability.
Caregiver/Certified Nursing Assistant
Interim HealthCare
11.2013 - 10.2014
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Education
Associate of Science - Nursing
Pikes Peak State College
Colorado Springs, CO05-2027
Associate of Science - Medical Assisting
Front Range Community College
Longmont, CO07-2022
Medication Administration Certificate - Medication Administration
Colorado QMAP Training
Colorado Springs, CO08-2021
Certificate - Certified Nursing Assistant/HHA
California College of Nursing
San Jose, CA05-2012
Bachelor of Science - Public Administration
University of Abuja
Nigeria06-2004
Associate of Arts - Money And Banking
University Of Ilorin
Nigeria06-1997
Skills
- HIPAA compliance
- Patient-focused care
- Reliable team player
- Effective communication
- Client advocacy
- Medication management
- Compliance oversight
- Recruiting and hiring
- Staff scheduling
- Staff development
- Assessments
- Teamwork and collaboration
Locations
Colorado Springs, CO, 80921
Languages
French
Limited Working
Dutch
Elementary
Timeline
Medical Assistant
Kaiser Permanente
02.2022 - 06.2024
Memory Care Director
Melody Living
08.2021 - 02.2022
Memory Care Director
Oakmont of San Jose
01.2021 - 07.2021
Hospice Care Consultant
Seasons Hospice & Palliative Care And Seasons Hospice
09.2019 - 01.2021
Office/Business Development Manager
Interim HealthCare
06.2015 - 09.2019
Client Service Representative
Interim HealthCare
10.2014 - 06.2015
Caregiver/Certified Nursing Assistant
Interim HealthCare
11.2013 - 10.2014
Associate of Science - Nursing
Pikes Peak State College
Associate of Science - Medical Assisting
Front Range Community College
Medication Administration Certificate - Medication Administration
Colorado QMAP Training
Certificate - Certified Nursing Assistant/HHA
California College of Nursing
Bachelor of Science - Public Administration
University of Abuja
Associate of Arts - Money And Banking
University Of Ilorin
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