Jun Wang
Summary
Motivated banker with over 8 years banking experience in a fast-paced, team-based professional environment.
Customer Service Specialist with expertise in delivering support services and resolving customer complaints.
Excellent experiences in performing administrative supportive duties.
Great interpersonal communication and computer skills.
Overview
18
18
years of professional experience
Work History
Assistant
Delmas Woods
Redondo Beach, CA
03.2020 - 06.2021
- Performed clerical work, including data-entry, filing and typing.
- Received and sorted incoming and outgoing mails.
- Kept clients' profile in order by checking 65 files each day.
- Operated office equipment, including computers, printers, fax machines.
Relationship Banker II
Cathay Bank
Torrance, CA
02.2020 - 04.2020
- Conducted all aspects of new account opening procedures for bank products/services.
- Performed customer service functions such as check orders, address changes, mail transactions or requests, and other account maintenance, safe box maintenance and outgoing wires.
- Operated management duties by assisting manager opening and closing bank, balancing branch and ATM, ordering cash shipment, and organizing follow-up work.
- Performed teller duties, such as depositing and withdrawing transactions, balancing cash drawer and answering phone calls.
Librarian Assistant
Redondo Beach Public Library
Redondo Beach, CA
08.2015 - 04.2020
- Collected, shelved and organized library items of books, CD and videos.
- Assisted librarians with patron's request of locating library materials, putting hold on certain items, and online searching.
Branch Service Specialist
Union Bank
Redondo Beach, United States
09.2019 - 02.2020
- Performed over 50 customers' transactions per day.
- Provided great customer experience while responding to customer requests, inquiries, and processing transactions.
- Participated in sales promotions to help meet monthly team goals.
- Conducted multi-tasks including answering phone calls and acknowledging customers.
Math Tutor
Tutor Doctor South Bay
Redondo Beach, CA
08.2016 - 12.2019
- Made specific plans based on students' unique math needs.
- Assisted with finishing homework and preparing for tests to achieve better grades.
- Tutored math including Pre-algebra , Algebra I & II, Geometry, and Trigonometry.
Customer Service Associate
Fifth Third Bank
Westfield, IN
01.2013 - 09.2013
- Conducted all types of banking transactions.
- Provided assistance to bank manager and bankers by setting up appointments and solving the customer inquiries.
- Answered telephones and directed callers to the proper bank employees.
Customer Service Representative II & I
Chase Bank
Indianapolis, IN
01.1998 - 08.2005
- Established relationship with customers by performing all types of new accounts transactions and sold bank's products and services.
- Worked with multiple bankers and bank manager to accomplish monthly goals and provided supportive assistance.
- Answered phone calls and solved accounts' problems.
- Performed transactions to help teller line as needed.
Education
Bachelor's 06/1985-08/1989 - Majored At Economics
Liaoning University
Shenyang , Liaoning ChinaSkills
- Strong organization and time management skills
- Ability to prioritize workload and multi tasks
- Self-motivated and goal driven
- Ability to work individually and with team
- Fluent in speaking, writing and reading Chinese
Work Accomplishments
- Nominated for Moments that Matter for Q3FY19 at Union Bank. (2020)
- Awarded for Perfect 5 Customer Service twice at Fifth Third Bank . ( 2013)
- Recognized as a Top Productive Customer Service Representative II three times at Chase Bank. ( 2001-2004)
- Awarded Perfect Balance Teller three times at Chase Bank. (1999-2000)
Timeline
Assistant
Delmas Woods
03.2020 - 06.2021
Relationship Banker II
Cathay Bank
02.2020 - 04.2020
Branch Service Specialist
Union Bank
09.2019 - 02.2020
Math Tutor
Tutor Doctor South Bay
08.2016 - 12.2019
Librarian Assistant
Redondo Beach Public Library
08.2015 - 04.2020
Customer Service Associate
Fifth Third Bank
01.2013 - 09.2013
Customer Service Representative II & I
Chase Bank
01.1998 - 08.2005
Bachelor's 06/1985-08/1989 - Majored At Economics
Liaoning University
Similar Profiles
Lucelle Van Der MerweLucelle Van Der Merwe
Educator at Delmas Primary SchoolEducator at Delmas Primary School
Escarlin Lopez RuizEscarlin Lopez Ruiz
Cashier at DELMAS SUPERMARKETCashier at DELMAS SUPERMARKET
Freddie PieterseFreddie Pieterse
Miner Blasting Dykes at Delmas CoalMiner Blasting Dykes at Delmas Coal