Kendall Johnson
Houston,United States
Summary
Dedicated and detail-oriented professional with experience in administrative support, customer service, and team collaboration. Skilled in managing schedules, coordinating events, and providing high-quality support to both individuals and teams.
Proficient in Microsoft 365, with strong organizational and communication skills.
Demonstrated ability to work effectively in fast-paced environments, ensuring efficiency and professionalism.
Passionate about supporting others and fostering a positive, inclusive environment. Seeking to leverage transferable skills in patient care management, administrative support, and team collaboration to contribute to the success of a Behavioral Health team.
Overview
6
6
years of professional experience
Work History
Assistant
Houston Community College
Houston, United States
01.2022 - 12.2024
- Assisted professors and administrators with program coordination, including email communication, event planning, and student engagement initiatives.
- Represented the program at student council meetings and conferences, demonstrating strong communication and organizational skills.
- Managed schedules, coordinated meetings, and ensured timely follow-up on tasks, showcasing attention to detail and time management.
- Assisted in matching first-generation and minority students with career mentors, providing guidance and resources to support their professional development.
- Distributed educational supplies and materials to students, ensuring they had the tools needed for success.
- Demonstrated empathy and professionalism when interacting with students, fostering a supportive and inclusive environment.
Lead Barista
San Luis Resort
Galveston, United States
06.2021 - 03.2022
- Supervised a team of baristas, ensuring efficient operations and high-quality customer service. Trained new hires, providing hands-on guidance and support to ensure adherence to company standards.
- Demonstrated empathy and professionalism when interacting with customers, addressing concerns, and ensuring a positive experience.
- Managed multiple tasks simultaneously, including drink preparation, inventory management, and customer service, in a fast-paced environment.
- Resolved customer complaints and operational issues promptly, maintaining a calm and professional demeanor under pressure
- Maintained a clean and organized workspace, ensuring compliance with health and safety standards.
- Coordinated with team members and management to ensure smooth operations, demonstrating strong verbal and written communication skills.
Barista
Starbucks
Galveston, United States
01.2019 - 08.2021
- Provided excellent customer service in a fast-paced environment, ensuring a positive experience for all guests.
- Operated POS systems and maintained a clean, organized workspace, demonstrating efficiency and attention to detail.
- Collaborated with team members to meet daily goals, highlighting teamwork and adaptability.
Education
Biology -
Houston Community College
Houston01.2025
Skills
- Microsoft 365 Suite: Proficient in Word, Excel, Outlook, and Teams for document management, data entry, and communication
- Customer Service: Experienced in providing high-quality service in fast-paced environments
- Communication: Strong verbal and written communication skills, with experience in professional correspondence and public speaking
- Organization: Skilled in managing schedules, coordinating events, and ensuring timely task completion
- Team Collaboration: Proven ability to work effectively in team settings, supporting colleagues and achieving shared goals
- Attention to Detail: Demonstrated ability to maintain accuracy in tasks such as inventory management and record-keeping
- Data Entry: Proficient in maintaining accurate records and managing information, essential for patient care management and BI reporting
- Phone Communication: Experienced in handling phone inquiries and providing clear, professional communication, aligning with the need for patient-provider communication
- Training and Shadowing: Assisted in onboarding new team members, demonstrating the ability to train and mentor new hires
- Safety and Compliance: Familiar with maintaining safe and organized environments, ensuring compliance with organizational standards
- Administrative Support: Managed email communication, scheduling, and event coordination, aligning with the need for administrative support in a clinical setting
- Risk Assessment: Assisted in identifying and addressing customer concerns, showcasing problem-solving skills applicable to patient risk assessments
- Team Collaboration: Worked closely with colleagues to achieve organizational goals, highlighting the ability to support a multidisciplinary team in a healthcare environment
- Time Management: Juggled multiple responsibilities in fast-paced environments, ensuring tasks were completed efficiently and on time
- Patient Interaction: Experience in customer-facing roles, demonstrating empathy and professionalism when interacting with individuals in need of support
Personal Information
Date of Birth: 02/15/02
Phone - Number
8322086908
Timeline
Assistant
Houston Community College
01.2022 - 12.2024
Lead Barista
San Luis Resort
06.2021 - 03.2022
Barista
Starbucks
01.2019 - 08.2021
Biology -
Houston Community College