Juna Erius
Pembroke Pines,FL
Summary
Dynamic professional with a proven track record at FPI Security Services, adept in customer service and problem-solving. Excelled in high-stress situations, enhancing customer satisfaction and team performance. Skilled in data entry and active listening, consistently delivering exceptional results in fast-paced environments. Demonstrates a strong sense of personal responsibility and the ability to motivate teams for peak efficiency.
Overview
4
4
years of professional experience
Work History
Dispatcher
FPI Security Services
01.2024 - Current
- Answered phone calls and responded to customer emails.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Manager
McDonald's
06.2022 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Sandwich Artist
SUBWAY®Restaurants
05.2021 - 11.2022
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Greeted guests, promoted specials, and took orders.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Accurately operated cash register to process customer payments.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Associate Degree in X-ray Technician - Radiography
Southeastern College
Miami, FL04-2026
High School Diploma -
Charles W. Flanagan High School
Pembroke Pines, FL06-2023
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Stress tolerance
- Updating logs
- Customer relationship management
- Problem-solving
Languages
Haitian Creole
Native or Bilingual
Timeline
Dispatcher
FPI Security Services
01.2024 - Current
Manager
McDonald's
06.2022 - 01.2024
Sandwich Artist
SUBWAY®Restaurants
05.2021 - 11.2022
Associate Degree in X-ray Technician - Radiography
Southeastern College
High School Diploma -
Charles W. Flanagan High School
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