Junaid Pasha
Bayonne - NJ,USA
Summary
Sales and customer service professional with over 13 years of experience in management and client relations. Demonstrated ability to drive significant sales growth through strategic relationship-building and consultative selling. Proven leadership in optimizing client satisfaction and operational efficiency. Skilled in developing partnerships and expanding profit channels.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Family Dollar Corporate
, Bayonne - New Jersey, NJ
03.2026 - Current
- Managed daily operations and ensured compliance with company policies.
- Trained and supervised team members in customer service techniques.
- Coordinated inventory management and stock replenishment processes.
- Assisted in implementing promotional campaigns and merchandising strategies.
- Analyzed sales data to identify trends and improve store performance.
- Supervised daily operations including scheduling shifts, assigning duties.
Team Leader
7-Eleven Corporate Store
Manhattan - New York, NJ
07.2025 - 03.2026
- Assisted customers with product selection and addressed inquiries efficiently.
- Operated cash register, processing customer transactions accurately.
- Maintained inventory accuracy through regular stocking and organization of shelves.
- Resolved customer complaints professionally, ensuring satisfaction and loyalty.
- Implemented promotional strategies to enhance product visibility in-store.
- Supervised daily store operations, ensuring compliance with company policies.
- Trained team members on customer service best practices to improve overall experience.
Store Manager
Hudson Mart
Hoboken - New Jersey, NJ
06.2024 - 06.2025
- Directed storewide merchandising strategies, aligning product displays with sales goals.
- Supervised staff, training them on customer service best practices to elevate customer experience.
- Managed daily store operations, improving workflow efficiency and service delivery.
- Oversaw inventory management, ensuring accurate stock levels at all times.
- Resolved customer complaints promptly to uphold satisfaction standards.
Sales Manager
Times Travel LTD UK
Lahore, Pakistan
12.2019 - 06.2024
- Designed and executed robust sales strategies that generated a 30% revenue increase over two years, driving sustained growth and profitability.
- Surpassed monthly and quarterly sales targets by 20% through strategic planning, in-depth market analysis, and effective team leadership.
- Spearheaded training programs for new hires and ongoing staff development, enhancing team-wide sales performance by 15%.
- Conducted market research to identify emerging business opportunities and proactively addressed evolving industry trends and client needs.
- Negotiated contracts with vendors and suppliers using systems like Amadeus, securing 15% cost savings for clients.
Corporate Account Manager
Times Travel LTD UK
Lahore, Pakistan
04.2016 - 10.2019
- Managed and expanded a portfolio of high-value corporate clients, driving a 20% increase in annual sales revenue.
- Increased sales by 30% through strategic upselling of travel packages, excursions, and value-added services.
- Achieved 95% client satisfaction rate by delivering customized, high-quality travel itineraries tailored to corporate needs.
- Developed and implemented strategies aligning travel offerings with corporate client expectations and budgets.
- Coordinated destination training sessions to enhance sales team's product knowledge and improve sales effectiveness.
Senior Travel Consultant
123 Flights LTD UK
Lahore, Pakistan
04.2014 - 04.2016
- Coordinated international and domestic travel logistics, achieving a 60% increase in repeat business.
- Designed customized travel itineraries while adeptly managing unexpected changes for 95% client satisfaction.
- Maximized booking efficiency while managing last-minute modifications, ensuring seamless travel experiences using Sabre and Galileo systems.
- Cultivated relationships with key travel suppliers, securing optimal deals that enhanced client satisfaction.
- Enhanced client relationships, resulting in 30% growth in referral business through personalized service.
Travel Consultant
AEG
Lahore, Pakistan
06.2011 - 02.2014
- Provided expert advice on destinations, itineraries, and travel options to enhance client experiences and satisfaction.
- Planned and booked domestic and international flights, accommodations, car rentals, and insurance.
- Assessed travel preferences, budgets, and needs through client consultations to tailor personalized travel experiences.
- Utilized GDS systems (e.g., Amadeus, Sabre, Galileo) to process reservations efficiently.
- Managed customer inquiries, changes, cancellations, and special requests effectively.
- Provided detailed information on travel regulations, visa requirements, customs, and currencies.
- Maintained up-to-date knowledge of travel advisories, trends, and emerging destinations.
- Nurtured long-term client relationships to foster loyalty and repeat business.
Education
Bachelor of Business Administration -
Global University - Credential Evaluated - Scholar
Lahore, PakistanSkills
- POS system operation
- Cash handling
- Inventory control
- Product merchandising
- Customer relationship management
- Time management
- Team collaboration
- Team leadership
- Budget management
- Market analysis
- Product knowledge
- Strategic planning
- Sabre 360 GDS expertise
Timeline
Assistant Manager
Family Dollar Corporate
03.2026 - Current
Team Leader
7-Eleven Corporate Store
07.2025 - 03.2026
Store Manager
Hudson Mart
06.2024 - 06.2025
Sales Manager
Times Travel LTD UK
12.2019 - 06.2024
Corporate Account Manager
Times Travel LTD UK
04.2016 - 10.2019
Senior Travel Consultant
123 Flights LTD UK
04.2014 - 04.2016
Travel Consultant
AEG
06.2011 - 02.2014
Bachelor of Business Administration -
Global University - Credential Evaluated - Scholar