Junaque Hayes
Pensacola,FL
Summary
Focused Store Manager, running retail establishment, including opening and closing procedures, banking, merchandising
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
Work History
UPS Store Manager
Starling and Kennedy
Pensacola, FL
03.2021 - Current
- Customer service: Providing excellent customer service to customers
- Packaging: Helping customers pack their items for shipping
- Shipping: Processing packages for domestic and international shipping
- Printing: Operating copiers, fax machines, and other printing equipment
- Document services: Assisting customers with document services, such as passport photos
- Retail sales: Selling retail gift items and other products
- Stocking and cleaning: Stocking and cleaning the store
- Processing mail: Sorting and processing postal mail for mailbox customers
- Shredding: Shredding documents
- Notary services: Providing notary services
Life Coach
Sensational Seeds of Love
Pensacola, FL
01.2016 - Current
- Provided emotional support during times of crisis or transition in order to facilitate healing processes.
- Researched new strategies for assisting individuals in achieving success in various aspects of life.
- Collaborated with other professionals such as psychiatrists or psychologists when necessary.
- Assisted clients with developing problem solving skills to manage difficult situations.
- Supported clients in setting realistic expectations for themselves based on current circumstances and resources available.
- Remained up-to-date on trends within the field by attending conferences or reading relevant literature.
- Listened compassionately while validating the experiences of each individual client.
- Provided guidance on how to make decisions around career choices, relationships, and other life changes.
- Educated clients on healthy lifestyle practices such as nutrition, exercise, stress management.
- Maintained detailed records of client sessions including progress notes and assessments of client's needs.
- Encouraged self-reflection through journaling exercises and open dialogue about personal values and beliefs.
Family Support Worker
Families First Network
Pensacola, FL
01.2014 - 01.2018
- Worked closely with schools to ensure that students had necessary accommodations in place.
- Facilitated communication between parents, children, and other family members.
- Coordinated referrals to community resources such as housing, medical care, education.
- Advised families on available governmental assistance programs such as SNAP or TANF.
- Developed parenting skills classes for at-risk families.
- Attended court hearings related to child welfare cases.
- Educated clients on legal rights regarding custody or guardianship matters.
- Supported foster parents in their roles within the family unit.
- Facilitated home visits to assess the safety of a family's environment.
- Maintained accurate records of client progress including documentation of services provided.
Education
High School Diploma -
Pensacola High School
Pensacola, FL05-2002
Some College (No Degree) - Crime Scene
Pensacola State College
Pensacola, FLSkills
- Store operations oversight
- Personnel development
- Hourly shift management
- Outstanding communication skills
- Customer service management
- Store opening and closing procedures
- Retail sales techniques
- Flexible schedule
- Product merchandising
- Customer service
- Strategic thinker
- Multitasking and organization
- Shift checklists
- Staff management
- Store operations
- Inventory oversight
- Friendly and positive
- Bank deposit procedures
- Training and mentoring
- Employee terminations
- Recruitment and hiring
Timeline
UPS Store Manager
Starling and Kennedy
03.2021 - Current
Life Coach
Sensational Seeds of Love
01.2016 - Current
Family Support Worker
Families First Network
01.2014 - 01.2018
High School Diploma -
Pensacola High School
Some College (No Degree) - Crime Scene
Pensacola State College