Juncel St Cloud
Waukegan,IL
Summary
Proven track record in enhancing customer satisfaction, evidenced by my role at Grainger WW, where I excelled in problem-solving and data entry. Skilled in both organizational and communication abilities, I significantly contributed to team success by optimizing service processes and improving information security, achieving a notable increase in efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Grainger WW
08.2023 - Current
- Respond to customer requests for products, services, and company information.
- Managed approximately 50-60 incoming calls/ day
- Process customer service orders/quotes promptly to increase customer satisfaction.
- Utilize customer service software to manage interactions and track customer satisfaction.
- Help customers navigate Grainger’s website
- Product search expert/ provide information about the company’s products.
- Work with customers to resolve complaints, process orders, returns, credits/debits, etc ..
- Critical thinking and problem solving
Customer Service Representative
Horizon Window Fashions
11.2022 - 07.2023
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Resolve various customer problems and respond to questions including, but not limited to, order status, product specifications, return and repair policies, authorizing credit, etc.
- Perform other duties as assigned by supervisor, including, but not limited to, maintaining logs, reviewing reports, updating resource materials, special project work, etc
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Production Worker
Abbot Laboratories
11.2021 - 10.2022
- Organized work to meet demanding production goals.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Resolved issues quickly to maintain productivity goals.
- Kept track of hourly production on daily template
Call Center Representative
Opticsplanet
01.2020 - 07.2021
- Approved and terminated customer contracts upon request.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Responded to customer calls and emails to answer questions about products and services.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Arts - Psychology
Eastern Illinois University
Charleston, IL05.2018
High School Diploma -
Warren Township High School
Gurnee, IL05.2013
Skills
- Account updating
- Data Entry
- Paperwork Processing
- Information Security
- Problem solving
- Organizational
- Communication and listening
Timeline
Customer Service Representative
Grainger WW
08.2023 - Current
Customer Service Representative
Horizon Window Fashions
11.2022 - 07.2023
Production Worker
Abbot Laboratories
11.2021 - 10.2022
Call Center Representative
Opticsplanet
01.2020 - 07.2021
Bachelor of Arts - Psychology
Eastern Illinois University
High School Diploma -
Warren Township High School
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