June Cruz
ABIGAILS ARMS COOKE COUNTY FAMILY CRISIS CENTER
Gainesville,TX
13
years of professional experience
Experienced with client relationship management, key to success in account roles. Utilizes strategic communication and problem-solving to enhance client satisfaction. Track record of delivering tailored solutions and maintaining strong client retention.
Work History
Residential Advocate
8 Years 1 Month- As of June 2021, transitioned to overnight advocate to manage the needs for the domestic violence/trafficking victims and survivors who have been placed in the facility.
- Responsible for intake, data entry, screening phone calls and security system to keep them safe.
- Must be available if a new client arrives or is brought to the facility by emergency personnel.
- Providing translations when needed.
- Collaborated with local agencies to streamline access to mental health services.
- Provided crisis intervention support, ensuring immediate assistance during emergencies.
- Collaborated with interdisciplinary teams to ensure comprehensive care and support for all residents.
Registration Clerk
1 Year 3 Months- Responsible for managing patient registration and scheduling for medical procedures.
- Ensured that patients are registered accurately and efficiently in the healthcare facility's system, and that all required information is obtained and verified.
- This includes collecting patient demographic information, insurance information, and any other relevant data.
- They also assist patients with scheduling appointments and provide information on the facility's services and policies.
- Assisting patients with financial counseling and provide information on available financial assistance programs.
- Assisted in managing patient flow, reducing wait times and enhancing overall patient satisfaction.
- Coordinated with insurance providers to verify coverage and facilitate seamless billing processes for patients.
Children Case Manager
2 Years 10 Months- Position entailed meeting with the residents of the family crisis center who had children.
- Duties included: will assist to oversee the safety, welfare and day-to-day needs of the clients and their children.
- Receiving shelter and outreach services.
- Assisting clients acclimate to a communal living environment by providing pure counseling, support, education, and mentoring.
- Provided translation when needed.
- Established trust with clients through consistent communication, transparency in decision-making processes, and genuine compassion for their wellbeing.
- Strengthened family relationships by facilitating communication, trust-building exercises, and conflict resolution strategies.
Children Services Liaison
1 Year- Position entailed of providing direct services to the children of families that were admitted into the crisis center.
- Job duties included: setting up field trips, arts/crafts, games.
- Reported any atypical behaviors or observations to the case managers.
- Provided translation when needed.
- Developed and maintained partnerships with community organizations to enhance service delivery.
- Assessed client needs and coordinated resources to improve access to services.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
Residential Advocate
2 Months- Position entailed overnight advocate to manage the needs for the domestic violence/trafficking victims and survivors who have been placed in the facility.
- Responsible for intake, data entry, screening phone calls and security system to keep them safe.
- Must be available if a new client arrives or is brought to the facility by emergency personnel.
- Provided translation when needed.
General Clerk II
2 Years 8 Months- Clerical duties: answering, transferring phone calls, taking messages and sorting delivering mail.
- Data entry for administrators, making flyers, programs, and copies for school events.
- Scheduling meetings for parents, assisted with enrollment and withdrawal procedures.
- Provided additional assistance to the nurse with medical files.
- Utilized special software to check in school visitors for the safety of the children and staff.
- Facilitated during ARD meetings with parents, administrators, and special education staff when translation was needed.
- Girl Scout campus representative.
- Managed daily correspondence, facilitating communication between staff, parents, and administration.
Education
Some College (No Degree) - Childcare
Skills
Problem-solving
Payment processing
Registration data intake
Experience with QuickBooks
Excel
Word
PowerPoint
Follow-up skills
Healthcare experience
Office organization
Appointment scheduling
Client relationships
Initiative-taking
Client rapport
Confidentiality compliance
Efficient workflow management
Verbal and written communication
Timeline
Registration Clerk
North Texas Medical Center
08.2022 - 11.2023Read More
Children Case Manager
ABIGAILS ARMS COOKE COUNTY FAMILY CRISIS CENTER
08.2018 - 06.2021Read More
Residential Advocate
ABIGAILS ARMS COOKE COUNTY FAMILY CRISIS CENTER
06.2018 - 07.2026Read More
Children Services Liaison
Children’s Advocacy Center
08.2017 - 08.2018Read More
Residential Advocate
ABIGAILS ARMS COOKE COUNTY FAMILY CRISIS CENTER
06.2017 - 08.2017Read More
General Clerk II
Houtson School District
08.2013 - 04.2016Read More
Grayson County College
Some College (No Degree) from Childcare
Read More