Markeisha Branch
Portland
Summary
Compassionate advocate with a strong background in promoting safety and inclusivity within residential settings. Skilled in effective communication and problem-solving, ensuring that participants receive the resources and support necessary to thrive.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Residential Advocate
Transition Projects
03.2026 - Current
- Oversee shelter activities ensuring safety of participants.
- Managed documentation efficiently, maintaining accurate records of participants information, progress, and incidents.
- Fostered a supportive atmosphere within the residential setting by promoting inclusivity, empathy, and understanding among all members of the community.
- Assisted residents in achieving personal goals by providing resources, guidance, and encouragement.
- Responded effectively to crises situations, utilizing de-escalation techniques and coordinating appropriate interventions.
- Assure cleanliness, sanitation, and upkeep of facility, performing minor maintenance and cleanup duties as necessary or requested.
- Upheld confidentiality standards while handling sensitive information about participants backgrounds or personal struggles.
Residential Advocate Supervisor
Helping Hands Outreach Centers
05.2024 - 06.2025
- Provided emotional support and advocacy for participants in crisis situations.
- Assisted participants in navigating social services and community resources.
- Facilitated communication between residents and service providers to ensure needs were met.
- Developed individual action plans with clients to achieve personal goals.
- Monitored resident progress and reported changes to the management team regularly.
- Assessed new participants for program eligibility through intake interviews and evaluation processes.
- Enhanced resident safety with thorough monitoring of the property, addressing any potential hazards or concerns promptly.
- Upheld confidentiality standards while handling sensitive information about participants backgrounds or personal struggles.
- Managed documentation efficiently, maintaining accurate records of resident information, progress, and incidents.
- Facilitated group sessions to address common issues among residents and promote healthy coping strategies.
- Initiated constructive conversations around conflict resolution among roommates leading to improved interpersonal dynamics.
Bank Teller
Wells Fargo
02.2019 - 01.2021
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
- Maintained up-to-date knowledge of banking products and services to effectively promote offerings.
- Collaborated with team members to streamline workflow, enhancing overall branch efficiency.
Inbound Sales Banker
US Bank
08.2017 - 01.2019
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted clients in understanding financial products, promoting informed decision-making.
- Processed transactions accurately, ensuring compliance with banking regulations and policies.
- Collaborated with team members to enhance sales strategies and improve client engagement.
- Maintained up-to-date knowledge of banking services, facilitating effective cross-selling opportunities.
Education
Associate of Science - Business Administration
Portland Community College
Portland, OR06-2027
Skills
- Client advocacy
- Boundaries establishment
- Self-care strategies
- De-escalation techniques
- Safety planning
- Trauma-informed care
- Problem-solving
- Excellent communication
- Organizational skills
- Community resources
- Interpersonal communication
Certification
Peer Wellness Specialists (PWS)
Peer Wellness Specialists (PWS)
Peer Wellness Specialists provide peer support, encouragement, and practical assistance to individuals working to address their physical and mental health needs. The role is grounded in personal lived experience and identity, which is used to build trust, foster authentic connection, and support others in their recovery and wellness journeys.
Timeline
Residential Advocate
Transition Projects
03.2026 - Current
Residential Advocate Supervisor
Helping Hands Outreach Centers
05.2024 - 06.2025
Bank Teller
Wells Fargo
02.2019 - 01.2021
Inbound Sales Banker
US Bank
08.2017 - 01.2019
Associate of Science - Business Administration
Portland Community College