June Thomas
Vista
Summary
Seasoned professional with a robust background in medical and administrative support, notably at Brookdale Sr. Living. Excelled in HIPAA compliance and customer service, enhancing patient confidentiality and satisfaction. Demonstrated expertise in medical records management and effective communication, contributing to streamlined operations and improved client relations.
Overview
22
22
years of professional experience
Work History
Medical Records Clerk
Brookdale Sr. Living
09.2023 - 03.2025
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
Retail Supervisor
Grand Wailea Resort & Spa
10.2002 - 03.2011
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Administrative Assistant
Brookdale St. Living
09.2024 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Receptionist
Pacifica Elder Care
02.2022 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Activities Assistant
Brookdale St. Living
04.2021 - 02.2022
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Owner/ Operator
Cleaning Ala Carte
04.2011 - 04.2014
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Education
Business
Abilene Christian University
Abilene, TXHigh School Grad -
Abilene Christian High School
Abilene, KS05.1980
Skills
- HIPAA compliance
- Customer service
- Written and verbal communication
- HIPAA regulations
- File organization
- Data entry
- Document scanning
- Paperwork processing
- Medical records management
- Scheduling appointments
- Medical office administration
- Filing systems expertise
- Supply ordering
- Filing procedures
- Medical records audits
- Work well independently
- New patient chart preparation
- Records review
Customer Service Programs
Patient, Customer needs come first. Putting people at ease is primary to customer satisfaction.
Hospitality is key in engagement
Timeline
Administrative Assistant
Brookdale St. Living
09.2024 - 11.2024
Medical Records Clerk
Brookdale Sr. Living
09.2023 - 03.2025
Receptionist
Pacifica Elder Care
02.2022 - 09.2024
Activities Assistant
Brookdale St. Living
04.2021 - 02.2022
Owner/ Operator
Cleaning Ala Carte
04.2011 - 04.2014
Retail Supervisor
Grand Wailea Resort & Spa
10.2002 - 03.2011
Business
Abilene Christian University
High School Grad -
Abilene Christian High School
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