Junetta Solomona
Denison,TX
Summary
To obtain a challenging position in the field that would enable me to contribute to an organization by utilizing my education, experience and skills Enthusiastic professional with drive and determination to succeed. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually. Outgoing with years of experience. Fantastic with proven eye for detail and goal-oriented mindset.
Overview
19
19
years of professional experience
Work History
Realtor
Hines Realty Inc.
03.2018 - 03.2022
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Expanded client base through effective prospecting techniques and referrals from satisfied customers.
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.
Front Desk Agent
Hampton Inn & Suites
09.2007 - 08.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and checkout process.
- Improved front desk efficiency by managing & maintaining organized records of guest reservations, payments, and special requests.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Supported event planning efforts by coordinating room bookings and accommodations for large groups.
- Coordinated group bookings efficiently for conferences or events held at the hotel, ensuring seamless guest experience.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service across all departments.
Server/Hostess
Sky Room
07.2006 - 09.2007
- Enhanced guest experience with knowledgeable recommendations on drink selections and pairings.
- Anticipated guest needs and provided proactive service.
- Developed rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Managed VIP reservations, ensuring personalized experiences and seamless coordination of services.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Coordinated wine tastings for patrons to enhance their dining experience while promoting beverage sales growth within the establishment.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Maintained professional composure under pressure situations when dealing with customer issues, supporting serving staff, and waiting on tables.
- Increased sales significantly by upselling higher-end products to customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Hotel Front Desk Clerk
Extended Stay America hotel
09.2005 - 09.2007
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Server/Head Hostess
Chilies bar and grill
03.2004 - 07.2006
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Hostess
BB King's Blues Club
06.2004 - 08.2006
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Front Desk Receptionist
John Robert Powers Academy
06.2003 - 01.2005
- Personal assistant for head director
- Scheduled, coordinated and confirmed appointments and meetings. set-up requirements for various events or conferences held onsite.
- administrative tasks such as filing, data entry, document preparation & clerical work.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained a welcoming and organized reception area by warmly greeting visitors upon arrival at the front desk.
Education
Transfer Student - Music
Long Beach Cal State
Long Beach, CAAssociate - Music
Long Beach City College
Long Beach, CA01.2002
Skills
- Computer Skills- 60 wpm
- Proficient in Microsoft Office
- 10-key/ Data Entry
- Front Office Management
- Administrative Support
- Multi-Line Phone Systems
- Time management
- Task Prioritization
- Organizational skills
- Calendar Management
- Creative thinking
- Problem-solving abilities
- Attention to detail
- Adaptability and flexibility
- Works Well Independently
- Team Player & Collaborative
- Conflict and Complaint Resolution
- Punctual and Responsible
- negotiation skills
- Innovative Property Marketing
- Market Research
- Property Management
- Customer/Client-Oriented
- Guest Service
- Event Planning
- Table management
- Reservation handling
- Table setting
- High-Volume Dining
- Handling large groups
- Efficient multitasking
- Ability to Lift 70 Pounds
- Professional Appearance
Hobbies and Interests
- Performing (singing/ dancing)
- Poetry (writing/reciting)
- Everything related to music or the sheer art of entertainment
- Computers (internet)
- Graphic art
- Photography
- Art (painting/ sculpture)
- Volleyball
- Organizing events
Timeline
Realtor
Hines Realty Inc.
03.2018 - 03.2022
Front Desk Agent
Hampton Inn & Suites
09.2007 - 08.2010
Server/Hostess
Sky Room
07.2006 - 09.2007
Hotel Front Desk Clerk
Extended Stay America hotel
09.2005 - 09.2007
Hostess
BB King's Blues Club
06.2004 - 08.2006
Server/Head Hostess
Chilies bar and grill
03.2004 - 07.2006
Front Desk Receptionist
John Robert Powers Academy
06.2003 - 01.2005
Transfer Student - Music
Long Beach Cal State
Associate - Music
Long Beach City College
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