JUNG HWAN PARK

Overseen all restaurant operations as the General Manager at Hana Sushi, a busy Japanese restaurant.

Directed a team to maintain high standards of customer service and satisfaction. Collaborated with the management team to develop and execute marketing plans to attract and retain customers.

Performed duties similar to those at Hana Sushi Canyon lake.

• Created monthly reports for senior management summarizing operational performance metrics.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Enforced customer service standards and resolved customer problems to uphold quality service.

• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Maintained adequate staffing to meet objectives within budget.

Managed kitchen operations, including menu planning and recipe development.

• Monitored staff performance and addressed issues.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Enforced customer service standards and resolved customer problems to uphold quality service.