Summary
Work History
Education
Skills
Timeline
Generic

Junior Dennis

Monterey,CA

Summary

Proven customer service expert with a track record of resolving issues swiftly and building rapport, honed at Advantage Ltd. Skilled in money handling and critical thinking, I excel in high-pressure environments, ensuring customer satisfaction and loyalty. Demonstrates active listening and problem-solving, significantly enhancing the customer experience.

Work History

Customer Service Representative

Advantage Ltd
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Service Cashier

Shallimar Restaurant
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Learned duties for various positions and provided backup at key times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Mona High School
Kingston Jamaica
06.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Money handling abilities
  • Building rapport

Timeline

Customer Service Representative

Advantage Ltd

Customer Service Cashier

Shallimar Restaurant

Mona High School

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Junior Dennis