Junior Fernandez
Patient Access Supervisor
Haledon,NJ
Summary
Patient Registration Specialist with over ten years of experience in the healthcare field. Known for exceptional team collaboration and adaptability to evolving needs. Expert in managing patient information systems, ensuring data accuracy for more than 300 patients daily, and optimizing workflows. Dependable and results-oriented, with a proven history of improving patient registration processes.
Overview
14
14
years of professional experience
1
1
Certification
2
2
Languages
Work History
Patient Access Supervisor
St. Joseph's Health
01.2021 - Current
- Manages departmental activities for over 30 employees, providing guidance, cross-training, and policy clarification.
- Serves as a liaison among registrars to coordinate billing efforts and resolve patient billing issues, ensuring accurate processing for more than 300 patients daily.
- Dedicated to delivering exceptional customer service, promoting efficient patient flow, and maintaining effective communication with patients, physicians, and other hospital departments.
- Enhanced client satisfaction by swiftly addressing payment processing inquiries and resolving issues, resulting in an increase in patient collections from $5,000 to over $25,000 per month.
Rep Registration/Financial
St. Joseph's Health
01.2013 - 01.2021
- Accountable for adhering to established policies and procedures, as well as managing various activities associated with the patient registration process.
- Involves gathering demographic, financial, and insurance information, along with conducting financial screenings for patients before services are provided.
- Responsible for collecting patient financial obligations and referring self-pay patients to the appropriate financial services when necessary.
- Accurately enters data and ensures timely service for all patients.
Service and Support Representative
TurboTax
11.2016 - 06.2017
- Created user accounts and assigned permissions.
- Collaborated with cross-functional teams to identify and resolve recurring product issues.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
Tire Technician
Benigno's Tire Exchange Inc
06.2011 - 12.2013
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Sourced tires to meet customer quality and budget needs.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
Education
Associate of Science - Accounting
Passaic County Community College
Paterson, NJ05-2025
Skills
Shift planning
Employee scheduling
Data analysis skills
Certification
Certified [Patient Access, [Clarivate]
Timeline
Certified [Patient Access, [Clarivate]
12-2023
Patient Access Supervisor
St. Joseph's Health
01.2021 - Current
Service and Support Representative
TurboTax
11.2016 - 06.2017
Rep Registration/Financial
St. Joseph's Health
01.2013 - 01.2021
Tire Technician
Benigno's Tire Exchange Inc
06.2011 - 12.2013
Associate of Science - Accounting
Passaic County Community College
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