Junior Lukusa
Renton
Summary
Detail-oriented interpreter with strong client confidentiality and problem-solving skills. Proven ability to enhance clinic services and streamline processes, ensuring high-quality support for clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Interpreter Volunteer
RiVerston Asylum clinic
Seattle
11.2025 - Current
- Assisted clients in understanding medical procedures and care instructions.
- Maintained confidentiality of sensitive client information at all times.
- Engaged with community resources to enhance clinic services for clients.
Call Center Agent
On Target Marketing
Johannesburg
03.2020 - 12.2024
- Communicated effectively while managing diverse customer interactions to ensure satisfaction.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Managed high-volume of inbound and outbound customer calls.
- Identified customer needs by asking probing questions and actively listening to responses.
- Resolved customer inquiries and concerns to consistently deliver quality service and achieve performance benchmarks.
- Maintained strong call control and quickly worked through scripts to address problems.
- Applied problem-solving techniques to address issues with difficult or irate customers, enhancing their overall experience.
Administrator
Pacific Ocean Auto Trader PTY.LTD
Kasapa
03.2018 - 03.2020
- Managed daily office operations, ensuring efficient workflows and timely task completion.
- Streamlined administrative processes, improving efficiency and reducing time spent on daily tasks.
- Coordinated scheduling and logistics for team meetings and events, facilitating effective collaboration.
- Maintained accurate records and documentation for client transactions.
- Assisted in resolving customer inquiries and providing support.
- Collaborated with team members to improve internal communication systems.
Education
Associate of Applied Science - Business Education
Boston College
Johannesburg02-2017
High School Diploma -
Athlone Boys High School
Johannesburg01-2015
Skills
- interpretation techniques
- client confidentiality
- language proficiency
- Organization techniques
- Cultural competency
- Problem-solving
- Professional ethics
- Written document translation
Languages
English
Professional
French
Professional
Swahili
Professional
lingala
Professional
Certification
Washington State - Driver's License
Affiliations
Volunteer Interpreter - Riverton Asylum Clinic
Timeline
Interpreter Volunteer
RiVerston Asylum clinic
11.2025 - Current
Call Center Agent
On Target Marketing
03.2020 - 12.2024
Administrator
Pacific Ocean Auto Trader PTY.LTD
03.2018 - 03.2020
Associate of Applied Science - Business Education
Boston College
High School Diploma -
Athlone Boys High School