JUNIOR SANCHEZ
Passaic,NJ
Summary
Dynamic Parts Consultant at Nielsen Nissan & Infiniti with a proven track record in customer service excellence and issue resolution. Achieved 99%+ order accuracy while enhancing cross-functional collaboration. Skilled in CRM systems and adept at multitasking, I consistently deliver results that drive customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Parts Consultant
Nielsen Nissan & Infiniti
Denville, USA
12.2023 - Current
- Primary contact for 40+ daily inquiries from technicians and retail customers
- Process 50+ orders daily with 99%+ accuracy, ensuring timely fulfillment
- Resolve issues proactively, reducing wait times by 30%
- Maintain accurate records in dealer management systems and collaborate cross-functionally
Senior Solar Specialist
Momentum Solar
South Plainfield, USA
09.2022 - 04.2023
- Conducted 15–20 weekly consultations explaining products, pricing, and financing
- Achieved 92% customer satisfaction through clear communication and active listening
- Resolved objections and documented interactions in CRM systems
Fulfillment Center Associate
Amazon.com LLC
New York, USA
09.2020 - 04.2022
- Processed 200+ orders daily with 99.5% accuracy in a high-volume environment
- Resolved order discrepancies and contributed to a 12% productivity increase
Sales Associate Assistant
Nissan World of Denville
Denville, USA
11.2015 - 01.2020
- Delivered service to 30+ customers daily, ensuring accurate documentation
- Expanded customer base by 20% through bilingual English/Spanish support
Education
Associate of Science (A.S.) - Criminal Justice
County College of Morris
Randolph, NJ01.2019
Skills
- Customer service excellence
- Issue resolution
- CRM proficiency
- Data entry
- Multitasking
- Time management
- Problem solving
- Microsoft Office suite
- Dealer management systems
- Customer relationship management
- Supply chain knowledge
- Team collaboration
- Technical aptitude
- Vendor relations
Accomplishments
- 99%+ accuracy in order processing and service delivery
- 92% customer satisfaction through empathetic, solution-focused support
- 30% reduction in customer wait times through proactive issue resolution
- 85% repeat business driven by long-term relationship building
- 20% customer growth using bilingual communication skills
Languages
- Spanish
- English, Professional Proficiency
- Spanish, Professional Proficiency
Timeline
Parts Consultant
Nielsen Nissan & Infiniti
12.2023 - Current
Senior Solar Specialist
Momentum Solar
09.2022 - 04.2023
Fulfillment Center Associate
Amazon.com LLC
09.2020 - 04.2022
Sales Associate Assistant
Nissan World of Denville
11.2015 - 01.2020
Associate of Science (A.S.) - Criminal Justice
County College of Morris