Quality Assurance Agent
BBS
- Monitored service quality and ensured compliance with standards.
- Assisted customers and handled transactions efficiently.
Junior Sena Sierra
Harrisburg
Summary
Experienced specialist with a demonstrated history of working in the call center, retail, and hospitality industries. Seeking professional challenges to apply my skills effectively and contribute to achieving company goals.
Quality assurance professional with extensive experience in ensuring product and process excellence. Known for driving continuous improvement initiatives and maintaining high standards of quality. Reliable team player with focus on achieving consistent results and adapting to evolving business needs. Expertise in problem-solving, attention to detail, and effective communication.
Work History
Customer Service
Teleperformance
- Managed customer inquiries with professionalism.
- Provided solutions and maintained client satisfaction.
Shelf Packer
Walmart
- Stocked and organized shelves.
- Ensured accurate labeling and product presentation.
Cook / Cook Lead
SFDL
- Prepared meals following recipes and safety standards.
- Led a team in maintaining kitchen efficiency.
- Trained staff and ensured quality food service.
Education
Bachelor of Science - Culinary Arts
NIPA
Computer Science
UNEV
High School Diploma - undefined
Sint Maarten Academy PSVE
Skills
- Safety handling of equipment
- Hardworking and reliable
- Adaptability to new procedures
- Order management and accuracy checking
- Hands-on work and instruction following
- Demonstration and training abilities
- Strong listening and teamwork skills
- Customer service & inquiries handling
- Bilingual: English & Spanish
- Computer skills & multitasking
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Quality Assurance Agent
BBS
Customer Service
Teleperformance
Shelf Packer
Walmart
Cook / Cook Lead
SFDL
Computer Science
UNEV
High School Diploma - undefined
Sint Maarten Academy PSVE
Bachelor of Science - Culinary Arts
NIPA
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